Parent Support School Cash Online
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Parent Help Desk - School Cash Online
What is School Cash Online ?
How do I create an account?
Can each parent have a separate account?
I have not received a verification email
How can I add a student to School Cash Online ?
See all 9 articles
Can I receive an email notification letting me know that there are items to be purchased?
How often will I receive email notifications?
I have accidentally unsubscribed from email notifications. How can I re-subscribe ?
Why am I not receiving email notifications ?
Problems Logging In
I forgot my password
I forgot my username
Can I change the password on my account ?
Adding a Student
I can't add my student to my School Cash Online account. Why am I getting a red error message ?
How to add a student (desktop)
Where can I find a student's student ID ?
I can't find my student's student number. Can I add the student without their student number ?
I can't find my student's school. What should I do ?
See all 6 articles
How can I view and/or change my personal details?
Can I register more than one student ?
Do I need to re-register a student that moves to a different school within the same school district ?
My child has left the school, what should I do ?
I have changed my email address. How do I change the email address affiliated with my SCO account ?
See all 10 articles
Making a Payment
How to Make a Purchase
What payment methods are offered by SCO ?
What is eCheck ?
How can I make a payment with eCheck ?
What is myWallet?
See all 25 articles
Tell me more about School Cash Online Security
Do you save my credit card details?
SSL, Security, Connection Not Private & Invalid Certificate Error Messages
Why does School Cash Online need my email address?
What makes a good password?
See all 6 articles
What is myWallet ?
How To Load & Store Funds Using MyWallet
How long does it take to add funds to a myWallet account ?
How can I make a Payment Using MyWallet ?
How to submit a myWallet refund request
See all 7 articles
How do I add funds to my student's meal plan balance ?
How can I view what my child has eaten?
How to view my student’s meal plan balance:
How can I find my student's meal plan PIN ?
How can I set up an Auto Replenish threshold for my student's Meal Plan balance?
See all 12 articles
What should I do if I can't find an item that I need to purchase ?
How can I find the items available for purchase?
Item - Refund
What should I do if I do not receive the item that I ordered?
Why do I see items posted by a school that I am not affiliated with ?
See all 11 articles
Can’t find the answer?
School Cash Suite Product
Can't Access Suite
Receipt for Dispute
Bank Statement Discrepancy
ACR Report to FTP
Training for District/School Staff
School Cash Online
Low (minor loss of functionality)
Medium (effects some Users, moderate loss of functionality)
High (effects most users, major loss of functionality)
Urgent (work stoppage, affect most/all users)
Training/How to Questions
School Board Name
Attach a file
Help Desk Software