Parent Support School Cash Online

Item & REFUND Questions 15

• REFUNDS
• Item delivery
• I can't find the item I'd like to purchase
• Items from unfamiliar schools
• The item description isn’t listed

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New Users 6

• What is School Cash Online ?
• Can guardians have separate accounts?
• How to register for School Cash Online (desktop)
• I haven't received an account activation confirmation email
• How can I find my student's student ID ?

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Email Notifications 4

• Email notification frequency
• Reasons why you may not be receiving email notifications
• How to subscribe to email notifications (desktop)
• How to unsubscribe from email notifications (desktop)

Problems Logging In 3

• How to reset your password
• How to reset your password (desktop)
• The incorrect board logo is displayed

Adding a Student 8

• How to add a student (desktop)
• How to add a student (mobile)
• My student's school isn't listed (desktop)
• My student's school board is not listed (desktop)
• Adding a student without a student number

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Account Maintenance 21

• What to do when a student changes schools
• A student disappeared from my account
• Why is there an unfamiliar student's name listed on my SCO account ?
• How to change/update your password (mobile)
• How to change/update your password (desktop)

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Making a Payment 27

• What payment options does School Cash Online offer?
• What is eCheck ?
• What is myWallet?
• How to re-purchase an expired item after a payment rejection
• My payment was rejected and I no longer wish to purchase the rejected item, what should I do ?

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Security 6

• School Cash Online’s security protocols
• School Cash Online does not save credit card details
• Security warnings
• Why School Cash Online needs users’ email addresses
• Secure password requirements

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MyWallet 7

• What is myWallet ?
• There is no hold on myWallet loads
• MyWallet error message “maximum purchase amount exceeded”
• How to add funds to myWallet (desktop)
• How to pay with myWallet (desktop)

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Meal Plan 11

• Transferring Meal Plan funds between students
• Meal Plan transaction discrepancies
• Meal plan payment processing times
• How to deposit meal plan funds (desktop)
• How to view meal plan purchase records (desktop)

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Parent Help Desk 0