Parent Support School Cash Online

Item & REFUND Questions 13

• I can't find the item I'd like to purchase
• Item delivery
• Items from unfamiliar schools
• The item description isn’t listed
• An item that I already purchased is still listed for sale

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New Users 5

• What is SchoolCash Online?
• Can guardians have separate accounts?
• How to register for SchoolCash Online
• I haven't received an account activation confirmation email
• How can I find my student's student ID?

Email Notifications 4

• Email notification frequency
• Reasons why you may not be receiving email notifications
• How to subscribe to email notifications
• How to unsubscribe from email notifications

Problems Logging In 2

• How to reset your password
• The incorrect board logo is displayed

Adding a Student 7

• How to add a student
• My student's school isn't listed
• My student's school board is not listed
• Adding a student without a student number
• Registering multiple students

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Account Maintenance 15

• What to do when a student changes schools
• A student disappeared from my account
• Why is there an unfamiliar student's name listed on my SCO account?
• How to change/update your password
• How to update your name

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Making a Payment 25

• What payment options does School Cash Online offer?
• What is eCheck?
• What is myWallet?
• How to re-purchase an expired item after a payment rejection
• My payment was rejected and I no longer wish to purchase the rejected item, what should I do?

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Security 6

• SchoolCash Online’s security protocols
• SchoolCash Online does not save credit card details
• Security warnings
• Why SchoolCash Online needs users’ email addresses
• Secure password requirements

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MyWallet 7

• What is myWallet ?
• There is no hold on myWallet loads
• MyWallet error message “maximum purchase amount exceeded”
• How to add funds to myWallet
• How to pay with myWallet

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Meal Plan 11

• Transferring Meal Plan funds between students
• Meal Plan transaction discrepancies
• Meal plan payment processing times
• How to deposit meal plan funds
• How to view meal plan purchase records

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