Parent Support School Cash Online
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Parent Help Desk - School Cash Online
Item & REFUND Questions
I can't find the item I'd like to purchase
Items from unfamiliar schools
The item description isn’t listed
See all 15 articles
What is School Cash Online ?
Can guardians have separate accounts?
How to register for School Cash Online (desktop)
I haven't received an account activation confirmation email
How can I find my student's student ID ?
See all 6 articles
Email notification frequency
Reasons why you may not be receiving email notifications
How to subscribe to email notifications (desktop)
How to unsubscribe from email notifications (desktop)
Problems Logging In
How to reset your password (mobile)
How to reset your password (desktop)
The incorrect board logo is displayed
Adding a Student
How to add a student (desktop)
How to add a student (mobile)
My student's school isn't listed (desktop)
My student's school board is not listed (desktop)
Adding a student without a student number
See all 8 articles
What to do when a student changes schools
A student disappeared from my account
Why is there an unfamiliar student's name listed on my SCO account ?
How to change/update your password (mobile)
How to change/update your password (desktop)
See all 20 articles
Making a Payment
What payment options does School Cash Online offer?
What is eCheck ?
What is myWallet?
How to re-purchase an expired item after a payment rejection
My payment was rejected and I no longer wish to purchase the rejected item, what should I do ?
See all 27 articles
School Cash Online’s security protocols
School Cash Online does not save credit card details
Why School Cash Online needs users’ email addresses
Secure password requirements
See all 7 articles
What is myWallet ?
There is no hold on myWallet loads
MyWallet error message “maximum purchase amount exceeded”
How to add funds to myWallet (desktop)
How to pay with myWallet (desktop)
See all 7 articles
Transferring Meal Plan funds between students
Meal Plan transaction discrepancies
Meal plan payment processing times
How to deposit meal plan funds (desktop)
How to view meal plan purchase records (desktop)
See all 11 articles
Parent Help Desk
Can’t find the answer?
School Cash Suite Product
Can't Access Suite
Receipt for Dispute
Bank Statement Discrepancy
SFO - Electronic Deposit
Not Related to Support
ACR Report to FTP
Training for District/School Staff
School Cash Online
Low (minor loss of functionality)
Medium (effects some Users, moderate loss of functionality)
High (effects most users, major loss of functionality)
Urgent (work stoppage, affect most/all users)
Training/How to Questions
School Board Name
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