Parent Support School Cash Online
Enter your search term here...
New support ticket
Check ticket status
Thank you for contacting the School Cash Online Support. We received your request and will respond shortly.
Parent Help Desk - SchoolCash Online
Item & REFUND Questions
I can't find the item I'd like to purchase
Items from unfamiliar schools
The item description isn’t listed
An item that I already purchased is still listed for sale
See all 13 articles
What is SchoolCash Online?
Can guardians have separate accounts?
How to register for SchoolCash Online
I haven't received an account activation confirmation email
How can I find my student's student ID?
Email notification frequency
Reasons why you may not be receiving email notifications
How to subscribe to email notifications
How to unsubscribe from email notifications
Problems Logging In
How to reset your password
The incorrect board logo is displayed
Adding a Student
How to add a student
My student's school isn't listed
My student's school board is not listed
Adding a student without a student number
Registering multiple students
See all 7 articles
What to do when a student changes schools
A student disappeared from my account
Why is there an unfamiliar student's name listed on my SCO account?
How to change/update your password
How to update your name
See all 15 articles
Making a Payment
What payment options does School Cash Online offer?
What is eCheck?
What is myWallet?
How to re-purchase an expired item after a payment rejection
My payment was rejected and I no longer wish to purchase the rejected item, what should I do?
See all 26 articles
SchoolCash Online’s security protocols
SchoolCash Online does not save credit card details
Why SchoolCash Online needs users’ email addresses
Secure password requirements
See all 6 articles
What is myWallet ?
There is no hold on myWallet loads
MyWallet error message “maximum purchase amount exceeded”
How to add funds to myWallet
How to pay with myWallet
See all 7 articles
Transferring Meal Plan funds between students
Meal Plan transaction discrepancies
Meal plan payment processing times
How to deposit meal plan funds
How to view meal plan purchase records
See all 11 articles
Can’t find the answer?
School Board Name
Attach a file