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Item & REFUND Questions

New Users

Email Notifications

Problems Logging In

Adding a Student

Account Maintenance

Making a Payment

Security

MyWallet

Meal Plan

Frequently Asked Questions:

I can't find the item I'd like to purchase

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

You will see different sub-tabs including student names that are attached to you, the school districts name, and Show All Items

Select which sub-tab you wish to view items for. Ex. student's name.

If you still can't find an item that you would like to purchase, call the school to inquire about the item’s availability.

Causes for missing items include accidental omission, expiration, the item is sold out, the item hasn't been posted yet, and/or the item was already purchased for the student.

Notes: School Cash Online is not authorized to create, update or edit items.

Notes: School Cash Online is not authorized to make any changes to items or item notifications.

Item delivery

Contact the administrative staff at the school if you have any questions regarding the delivery of your items. Item deliveries are managed by the school.

Items from unfamiliar schools

Public items are items that your school board would like everyone to have access to purchase even if they do not have a student in attendance at the school that’s selling the items.  

Items that have been made available to the public are listed under the tab with the district’s name as well as under the Show All Items tab. If you do not have any students attached to your account, you will not see the Show All Items tab.

If items from a school that your student is not enrolled in are listed under your student's items tab, submit a support ticket with a screenshot so that we can investigate the matter.

Note: Participation in some online courses and extracurricular activities may cause a student to be enrolled in more than one school.

The item description isn’t listed

If you require information about an item that you’ve already purchased, contact the administrative staff at the school. 

After an item has been purchased it may be removed from a student’s list of available items to prevent duplicate purchases. 

In the upcoming School Cash Online redesign, item descriptions will always be visible to the user. Until then, please call the school to request item details.

An item that I already purchased is still listed for sale

Depending on how an item was created by the school's administrative staff, the item may remain listed on your account after you have purchased it.

If the item’s status is listed as Optional or Recommended, then the item will automatically be removed from your account after the due date. No action is required by you.

If the item’s status is listed as Required or Overdue, contact the administrative staff at the school to ask to have the item removed from your list of available items.


Note: School Cash Online does not control the creation of -or changes to- items. We are not authorized to make any changes to items or to remove items from users’ accounts. 

If you need to confirm that a payment has been made you can access your receipts online. 

I missed the deadline to purchase an item

Once an item is expired it will no longer be available for purchase on School Cash Online. 

If you'd like to inquire about purchasing an item that is no longer available, contact the school to request a deadline extension.  

School Cash Online is not authorized to facilitate the purchase of expired items.

How to purchase an item

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Use one of the options to find the desired item

Option 1
To view the items attached to a specific student, select the student's name.

Option 2
To view the items available to the district school board, select the district's name.

Option 3
To view all items available for purchase, select Show All Items.

Option 4
Use the 'Search' bar to find items by name.


Add the item to your cart by selecting Add to Cart and click Continue to proceed to check out

or

Add more items to your cart by selecting Select More Items. 

Review the items in your cart

When ready to check out select Continue.

You'll be directed to the Payment Methods page.  

Note: The available payment methods are selected by the school board. If you have questions or concerns regarding the payment methods offered, contact the school board.


Select your preferred payment method.  

Enter your payment information and select Continue.  

Enter your billing address and select Continue.  

You'll be redirected to the Review Your Order Page.  

Finalize your order by selecting Complete Your Order.  

Note: School administrators create the items available for purchase and assign them to students. Once assigned, items appear on the Items page under the tab labelled with the student's name. If you believe that an item is missing, contact the administrative staff at the student's school.

How to see the items available for purchase

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab.


Option 1:

To view the items attached to a specific student, select the student's name.


Option 2:

To view the items available to the district school board, select the district's name. 


Option 3:

To view all items available for purchase, select Show All Items.


Option 4:

Use the Search bar to find items by name. 

How to purchase public items without adding a student

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name

If you are not purchasing the item for yourself, enter the name of the person that you are purchasing the item for. 

Add the item to your cart by selecting Add to Cart and click Continue to proceed to check out

or

Add more items to your cart by selecting Select More Items

When ready to check out, review the items in your cart and select Continue

You'll be directed to the Payment Methods page.  

Note: The available payment methods are selected by the school board. If you have questions or concerns regarding the payment methods offered, contact the school board.


Select your preferred payment method.  

Enter your payment information and select Continue.  

Enter your billing address and select Continue.  

You'll be redirected to the Review Your Order Page.  

Finalize your order by selecting Complete Your Order.  

Note: School administrators create the items available for purchase. If you believe that an item is missing, contact the administrative staff at the student's school.

Navigating items' lists for students attending different school boards

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select My Students the drop-down.

You'll be redirected to the My Students page. 

Locate the name of the student that you would like to purchase items for and select the Pay Items link located on the right-hand side of the student's name.

REFUNDS

If you would like to request a refund or a refund was declined/failed please contact the administrative staff at your school for assistance.  


Please note that due to school closures refunds may not be processed until school administrative staff return to work.


Due to school closures and program cancellations, the demand for refunds continues to be unusually high and may take longer to process. Please allow a one-two weeks after the refund has been requested before contacting the Parent Help Desk.


We appreciate your patience and understanding during these times. 

Please stay safe, be kind, wash your hands and practice social distancing.


Note:

  •     All refunds are disbursed back to the original payment method
  •     Refunds for items purchased with myWallet funds will be disbursed back into the user's myWallet account.


Modifying or Changing an order

If you'd like to modify an item purchase, submit your request to the administrative staff at the school. 

School Cash Online is not authorized to accept order modifications on behalf of the school.

What are “required”, “optional”, “recommended” and “overdue” items?

Required

An item that the student needs which must be purchased.

 

Optional

An item that you may wish to purchase. 

 

Recommended

An item that is not required but is recommended to be purchased for your student.

 

Overdue

A required item for which the purchase due date has expired.

Frequently Asked Questions:

What is School Cash Online?

School Cash Online is an easy to use and safe way to pay for your student’s school fees online. With a few clicks, you can pay for your student’s yearbook, class trips and so much more.

Here’s how to get started:

1. Register  

Register your own secure personal account by selecting Register on the homepage. 

2. Add a Student 

Once you’ve confirmed your account, add your student(s) to your account to view and pay for school expenses. You will be prompted for this information upon login. This feature can also be located under the Items tab or the My Account tab. 

3. Pay School Expenses

Pay for school expenses by adding items to your cart and checking out.

Can guardians have separate accounts?

Guardians can have separate School Cash Online accounts. Personal information and payment histories are account specific and will not be visible to any other users.

Each student can be attached to up to 5 School Cash Online users at any given time.

School Cash Online users can have up to 15 students added to their account. The students attached to an account can attend any school board in North America.

School Cash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is depending on the URL that you navigate to.

Each time that you add a student to your account you will be required to identify the student’s school and school board.

How to register for School Cash Online

STEP 1:

Navigate to the URL for your district's School Cash Online site.

Click the Register option.

You'll be redirected to the User Registration page

Fill in the User Registration form.  

Tip: Your password must contain at least 8 characters, one upper case letter, one lower case letter, and one number.

Note: A red x indicates that there is an error with the information entered. Edit all fields that do not have a blue and white check-mark on the right-hand side.

Select Continue. 

You'll be redirected to the Confirmation Email page.

STEP 2:

Check your email inbox for an email from noReply@schoolcashonline.com. 

Click on the Registration Confirmation link. 

A new tab will open advising you that your registration was successful. 

I haven't received an account activation confirmation email

Some email providers incorrectly filter School Cash Online emails as junk/spam and send our emails directly to the junk/spam folder. If you have not received your account activation confirmation email, check all your mail folders including your junk/spam folder.

Also, add noreply@schoolcashonline.com to your contact list or safe senders list. 

If there is a typo in the email address entered during registration, you will not receive your account activation email. 

If you believe that there was a typo in the email address entered during registration, re-register with the correct email address.

How can I find my student's student ID?

A Student ID can be obtained by contacting the student's school.  

Depending on the district school board that the student attends you may be required to enter a provincially/state-assigned student ID or the student ID assigned by your district’s Student Information System.

School Cash Online is not authorized to disclose student information. 

Contact your student’s school for more information.

Frequently Asked Questions:

Email notification frequency

The number of email notifications that you receive is depending on the number of items that the school attaches to your student(s). 

Email notifications for newly posted items are sent out within 24 hours after the item is posted. 

The administrative staff at the school and/or school board select the circulation dates for item reminder emails. 

Email delivery timeframes vary depending on the daily traffic on our email server. School Cash Online begins sending emails every day at 4:15 am Eastern time until the daily email queue is cleared.

Reasons why you may not be receiving email notifications

You have not agreed to receive email notifications from School Cash Online. You can check this setting by selecting the My Account tab and then selecting Manage Email Notifications. To learn how to subscribe or unsubscribe from email notifications, see How to subscribe/unsubscribe from email notifications.

You registered for School Cash Online after the new item notification was sent to the mailing list. 

You've created a School Cash Online account but haven’t added any students to your profile. 

Your notification emails are being mistakenly filtered as spam. Check all your email folders to see if your notification emails have been sent to the incorrect folder.

You may be checking an email inbox that is not associated with a School Cash Online account. Be certain to check the email inbox affiliated with your account.

How to subscribe to email notifications

Navigate to the URL for your district's School Cash Online site. 

Sign In. 

Select My Account and Manage Email Notifications. 

Select the checkbox to indicate that you want to receive email notifications for new fees assigned to your student(s) and updates on school-related activities. Select Change.

 You'll be notified that you have successfully changed your email notification setting.

How to unsubscribe from email notifications

Navigate to the URL for your district's School Cash Online site. 

Sign in.

Select MY ACCOUNT and then Manage Email Notifications

De-select the checkbox to indicate that you do not want to receive email notifications for new fees assigned to your student(s) and updates on school-related activities. Select Change. 


Frequently Asked Questions:

How to reset your password

Navigate to your district's School Cash Online site.

Click the Sign In option. 

You'll be redirected to the Sign In page. 

Select Forgot your password. You'll be redirected to the Reset Password page.

Enter your email in the Email field.

Select Reset Password. 

If the email provided is associated with an account then you'll receive a password reset email with further instructions within 5 minutes. 

Note: You must enter the email address that you used to register your account. If you do not enter a registered email address then you will not receive a password reset email. 

 

The incorrect board logo is displayed

The District School Board logo that appears at the top of the School Cash Online web-page is dependent upon the URL entered.
If the incorrect logo is displayed when you navigate to School Cash Online call the school to ask for the correct URL. 

Frequently Asked Questions:

How to add a student

Navigate to the URL for your district's School Cash Online site.

Sign In and navigate to the Add Student page. 

Option 1:
If you do not have any students added to your account, then you will be automatically directed to the Add Student page.

Option 2: 

To attach a student to your account when you already have one or more students attached: 

select the My Account tab

select My Students from the drop-down

scroll to the bottom of your student list and select Add another student

If you have not previously added students to your account, then the My Student’s page will present you with the option to Click here to add a student.


After following the steps in option 1 or option 2, you will be directed to the Add Student page.

To change the School Board name, select the checkbox next to the Type in the School Board name and select one from the list checkbox.

Type the name of your student’s School Board into the dialogue box until the name appears in the drop-down menu. Then select the correct School Board name from the drop-down. 

Select the name of the student’s school from the School Name drop-down.

The school name will be listed in the School Name dialogue box. 


Enter the student’s information. 

Note: The Enter student information field varies depending upon the School Board that your student attends. The field may appear as any of the following: 

Tips:

The Enter student information fields are character and case sensitive. 

The student's information must be entered accurately, without any spaces or extra characters. 

Dependent upon the school district, the user may be required to enter a student number. 

If you need to confirm your student’s student number, please contact the student’s school. 

When a student number is not required by the district, select the I don't have the student number checkbox.

Input the required information into the student information fields. Click on Confirm.


Certify that you are related to the student by selecting the I Agree checkbox on the Confirm student information page.  

Use the Relationship drop-down to select your relationship to the student and select Continue.  


My student's school isn't listed

Navigate to the URL for your district's School Cash Online site.

Sign in.

Navigate to the Add Student page. 

Type the name of your student’s School Board into the dialogue box until the name appears in the drop-down menu or scroll to find it on the list.


Note: If the incorrect School Board name displayed, select the checkbox next to the Type in the School Board name and select one from the list checkbox. 

If your student's school board is not listed in the drop-down, please contact your school for further information.

When the school board is selected, select the name of the student’s school by scrolling through the School Name drop-down. 

Note: If your student's school is not listed in the drop-down, please contact your school for further information. 


My student's school board is not listed

To edit the School Board name, select the checkbox next to the Type in the School Board name and select one from the list checkbox.

A dialog box will appear.

Type the name of your student’s school board into the dialogue box until the name appears in the drop-down menu, or scroll to find it on the list.

Note: If your student's school board is not listed in the drop-down, please contact your school for further information. 

Adding a student without a student number

Your school district may require that you enter the student’s student number when you add a student to your account.

If entering a student number is required by your student’s district, contact the school’s administrative staff to confirm the student’s student number.

If entering a student number is not required by your student’s district, there will be an option to select the I do not have the student number checkbox located beneath the Student Number field. Select the checkbox to add a student without entering their student number.


Registering multiple students

You are not required to create multiple School Cash Online accounts as one account can accommodate up to 15 students.  Each of the students may be in attendance at a different school board, being any school board in North America currently using School Cash Online.

When adding students to your account you will be required to identify each student’s school board and school.

School Cash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is dependent upon the URL that you navigate to.

Each student can be added to up to 5 School Cash Online accounts at any given time. Each parent or guardian (to a maximum of 5 family members) may register their own email.

How to confirm a student number

Please call your student’s school to confirm your student’s student number. School Cash Online is not authorized to disclose student information. 

Some school boards require users to enter a student number when adding a student to their account and others do not. 

If entering a student number is required by your student’s district, contact the school’s administrative staff to confirm the student’s student number.

If entering a student number is not required by your student’s district, there will be an option to select the I do not have the student number checkbox below the Student Number field. Select the checkbox to add a student without entering their student number. 

Can I register more than one student?

You are not required to create multiple School Cash Online accounts as one account can accommodate up to 15 students. Each of the students may be in attendance at a different school board, being any school board in North America currently using School Cash Online.

When adding students to your account you will be required to identify each student’s school board and school.

School Cash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is dependent upon the URL that you navigate to.

Each student can be added to up to 5 School Cash Online accounts at any given time. Each parent or guardian (to a maximum of 5 family members) may register their own email.

Frequently Asked Questions:

What to do when a student changes schools

Option 1: Cuando un estudiante cambia de escuela

You do not need to re-register a student that moves to a different school within the same school district. If a student moves to a different school within the same district, the student’s information will be automatically updated.

Option 2: When a student enrolls in a different district school board

When a student changes school boards their identifying information (such as their sate / provincially assigned student number) may also change. If your student has changed school boards, you may need to re-add the student to your account and select their new school board (in step 1 on the Add student page). The student’s information needs to be updated by their new school before users can re-subscribe to the student on School Cash Online. Before re-adding the student to your account, call the student’s new school to confirm that they have updated their records.

Exception: When a student changes school boards, they may remain attached to their old school board on School Cash Online. If this occurs, the School Cash Online user can unsubscribe from the student and then re-add the student to their account by selecting the new school board’s name in step 1 of the Add student process.

A student disappeared from my account

If a student disappeared from your account, call the student’s school and let them know. The school will find the reason for the disappearance of the student’s information and resolve the issue.  

 

There are two reasons why a student may disappear from a user's account:

  • A student may temporarily disappear from a user's account when the school board updates its Student Information System.
  • It is possible for a student to be accidentally removed from the school board's Student Information System.

Why is there an unfamiliar student's name listed on my SCO account?

If you see an unfamiliar student's name listed on your account, report this matter by submitting a support ticket with an attached screenshot. 

 

On rare occasions, data discrepancies within a school board’s records can cause unfamiliar students to appear on the incorrect School Cash Online account. 

 

If this has happened to you, please let us know and we will investigate the matter in collaboration with the school board.

How to change/update your password

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Security

Enter your current password 

Enter New Password

Confirm New Password

Select Change. 

Note: Your password must contain at least 8 characters, one upper case letter, one lower case letter, and one number.

How to update your name

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Update First Name and Last Name and select Save

A popup notification will briefly appear to let you know that your profile has been saved successfully. Then, you will be redirected to the My Account page.

How to update your address

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Update the address fields and select SaveA popup notification will briefly appear to let you know that your profile has been saved successfully. Then, you will be redirected to the My Account page.

How to update your security question

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Update the Security Question fields: 
Select a security question from the Security Question drop-down.  

Enter the answer to the security question in the Security Answer field. 

Select Save

A popup notification will briefly appear to let you know that your profile has been saved successfully. Then, you will be redirected to the My Account page.

How to view your email/username

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Your email is listed at the top of the Edit Profile page. 

Note: The email listed on the Edit Profile page is also your username. Updating this field also updates your username.

How to view the name on your account

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

The First Name and Last Name affiliated with your account are listed beneath your email address on the Edit Profile page.

How to view the address listed on your account

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page where you can view or edit your address.

How to view your security question & answer

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Scroll to the bottom of the Edit Profile page to view your Security Question and Security Answer.

How to update the email/username listed on your account

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down. 

You'll be redirected to the Edit Profile page.

Enter the new email address in the Email field and select Save.  

A popup notification will briefly appear to let you know that your profile has been saved successfully. Then, you will be redirected to the My Account page.

Note: The email listed on the Edit Profile page is also your username. Updating this field also updates your username.

How to remove a student from your account

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MY ACCOUNT tab

Select My Students from the drop-down. 

Select Remove to remove the student from your account. 


A popup will appear asking you to confirm the removal of the student from your account. Select Yes. 

The student is no longer affiliated with your account. 

Account Deactivation

Important:

  • Once your account is deactivated, your receipts and transaction history will no longer be available.  Print or digitally save your receipts and transaction history before deactivating your account.  
  • If you require a myWallet refund, submit your myWallet refund request before deactivating your account.  Once your account is deactivated, you will not be able to submit a myWallet refund request.  
  • To request a myWallet balance refund, select the MYWALLET tab > From the dropdown menu, select Refunds.  Please do not proceed with the account deactivation until the funds have been returned to your account.  Please allow up to 5 business days.


If you receive the message: “Your account cannot be deactivated until all outstanding installments are processed”

This indicates that you have previously scheduled installment/recurring payments and at least one is pending.

Please contact the school directly to inquire about the scheduled payments.


If you wish to continue with the deactivation:

From a desktop:

  • Select the MY ACCOUNT tab
  • From the dropdown menu, select Profile
  • Click Deactivate Account, found at the bottom left of the Profile page
  • Agree to deactivating your School Cash Online account by enabling the disclaimer checkbox
  • Enter your Password
  • Click/select the Deactivate button


From a mobile device:

  • Select the menu icon
  • Select My Account
  • Select Deactivate Account
  • Agree to deactivating your School Cash Online account by enabling the disclaimer checkbox
  • Enter your Password
  • Click/select the Deactivate button

 

 



How to submit a support ticket

Navigate to the URL for your district's School Cash Online site.

Sign In.

Desktop Version:

Scroll down to the bottom of the page and select the Support tab.


Mobile Version:

Select the three, horizontal, white-lines located in the upper-right hand corner of the screen. Select Support


To get to the Contact Us field, click on one of the topic icons. 

Scroll to the bottom of the support page and select Contact us.

The Contact us form will open. 

Enter your information into all of the required fields.

Select the checkbox located on the left-hand side of the reCAPTCHA symbol and then select SUBMIT REQUEST. 

The support team will respond to your ticket as quickly as possible. 



Frequently Asked Questions:

What payment options does School Cash Online offer?

School Cash Online is used by numerous school boards across North America. Each individual school board chooses the payment methods that they offer.  

 

To find out what payment methods a school board offers, contact the school board directly.

What is eCheck?

ECheck is a method of payment that allows you to make a one-time direct debit electronic funds transfer from your chequing or savings account. 

To make a payment by eCheck in Canada you will need:

  • your bank’s institution number
  • your branch’s transit number 
  • your account number


To make a payment by eCheck in the USA you will need:

  • Select your Financial Institution from the list or enter your Financial Institution in the Search field, 
  • Then select the Search button.
  • Log in using your online banking credentials
  • Select the account to debit and indicate a Nickname. \

Note: The Nickname will be used as a reference in Payment History and Refund related email notifications.

  •  Follow the remaining steps until the payment is completed and a receipt is generated.

   


What is myWallet?

MyWallet is an optional online wallet that allows School Cash Online users to store funds for future use. Loading funds into your myWallet account is not mandatory. Users can choose the payment method that best suits their needs.

If you have questions about the payment methods offered by a school board, contact the applicable school board or school

How to re-purchase an expired item after a payment rejection

Regardless of an item's expiration date, all items marked as Exception will appear in the list of items available for payment. 

To clear a rejected payment for an expired item, add the expired item with the Exception status to your cart and checkout. 

Note: Remember to double-check your payment information to avoid encountering another payment rejection.

My payment was rejected and I no longer wish to purchase the rejected item, what should I do?

Some districts enabled a feature to prevent further purchases until rejected item(s) are paid in full. If you no longer wish to purchase the item for which the payment was rejected, then you will need to contact the administrative staff at the applicable school.


Partial payments

We do not accept partial payments. Item costs are created at the school level. Contact the school if you need to make payment arrangements or discuss subsidies.  


Flexible Spending Account cards

If you’re paying with a Flexible Spending Account card, the card may be limited in the ways it can be used. Contact the applicable financial institution for more information.

The continue button brings me back to the previous page

Have you tried logging into your School Cash Online account using a different browser and/or a different device?  If not, try your transaction again using a different browser. If you encounter the same error on a different browser, try using a different device. Your device and/or browser settings may be the cause of the error.

Also, make sure that you are using the correct district URL. If you are uncertain of the URL for your student’s school board, please contact the school and ask them to provide you with the correct URL.

Tip: Clearing your browser history and cache may help to eliminate page errors. 

Note: It is important to be certain that your browser is up-to-date. If you are using a browser with pending updates, then you may encounter errors and/or security warnings. The School Cash Online website functions with the most up-to-date security protocols.  

How long does it take for funds to be deducted from my account?

ECheck:

Payments are deducted within 2-5 business days. Processing times vary and are dependent upon your financial institution.

 

Credit card & Interac:

Payments are deducted immediately.

Cancelling payment installments

If you need to cancel a payment installment, contact the administrative staff at the applicable school. School Cash Online is not authorized to cancel installment payments.

How to pay with an international credit card

School Cash Online users can make payments with a non-Canadian/American MasterCard or Visa. However, it is necessary to enter a Canadian or American address at checkout. 

 

Tip: We suggest that users making international payments enter the local address where the student resides in Canada/USA.


Exceptions: If the originating country of the credit card in on the list of sanctioned countries for Canada or the U.S., the card may be declined.


Cash Payments

Payments that are not made online are not reflected on School Cash Online. If you make a payment in person,by cash or paper cheque, the payment will not be listed under your School Cash Online Payment History tab. 

If you have any questions about in person, cash or paper cheque payments, contact the school.

How to view your payment history

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Payment History tab.

You'll be redirected to the Payment History page where your payment history is displayed. 


Note: Purchases made in person at the school or school board may not be reflected on School Cash Online. Contact the school If you require a receipt for - or information about- purchases that were not made online.

How to view your receipts

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Payment History tab.

You'll be redirected to the Payment History page where your payment history is displayed. 

Select View Receipt to view and/or print a receipt. 


Note: Purchases made in person at the school or school board may not be reflected on School Cash Online. Contact the school If you require a receipt for - or information about- purchases that were not made online. 

Note: Contact the school if you require a receipt for a purchase that is not listed in your Payment History and/or if you would like a receipt to be modified.

How to set up payment installments

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name. 

Select Pay in full today or Installments.

Option 1: Installments

Note: If the number of payments required for installments is pre-set, the Number of Payments field will not be adjustable. 


Option 2: Pay in full

Select Pay in full today. 

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart and select Continue.

Select your Payment Method.
Enter your payment details and select Continue.
Confirm your Billing Address and select Continue.

You'll be redirected to the Review Your Order page. 

Select Complete your Order.

Note: There will be a $0.00 charge when you authorize a payment installment schedule. You are not charged for payment installments until the scheduled payment dates. 

The Thank you for Your Order message indicates you've successfully set up your payment schedule.

How to update the payment method for payment installments

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Payment History tab. 

Your Payment Schedules will be listed at the top of the Payment History page.

Select the + located in the far-right column of your Payment Schedules chart. 

The option to Change Payment Method will appear. 

Select Change Payment Method. 

Select a payment method.

Enter your payment details and select Continue.

Confirm your Billing Address and select Continue.

You'll be redirected to the Review Your Order page.

Select Update Payment Method.

Note: There will be a $0.00 charge when you authorize a payment installment schedule. You are not charged for payment installments until the scheduled payment dates.


The Thank you for Your Update message indicates you've successfully updated the payment information for your payment schedule. 

How to make a donation

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab then select Make a Donation. 

Note: If you do not see the option to Make a Donation, your school board does not offer online donations. Call the school board for further information.

Enter the Gift Information.

Option 1: Select a preset donation amount. 

Option 2: Enter the donation amount in the Other Amount field. 

Expand the Fund Destination drop-down.  

Select a Fund Destination. 

Enter the Tribute Information.

Select a tribute option. 

Note: If the donation is not a tribute gift, select Not a tribute gift and move on to step 9. 

If the donation is a tribute gift, enter the Name of the honoree. 

If the donation is a tribute gift, select a tribute card option.

If you select the option to send a tribute card, enter the Recipient's Name and Mailing Address. 


Optional: Enter a Message to the School Board. 

Select Add to Cart. 

Note: A donation receipt will be emailed to you after checkout.

How to pay for past due payment installments

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name

You'll be redirected to the Fee Details page.

Select Pay in full today. 

Note: When a payment schedule includes a payment date that is the same date that the payment installment is being set-up, the word Tonight is listed beside the payment date. This indicates that all past due installments will be charged to the user's payment method on the evening of the day that they set up their past due payment installment schedule. The remaining charges will occur on the nights of the scheduled Payment Dates. 



Select Add to Cart.

You'll be redirected to the What's In Your Cart? page. 

Review your cart, then select Continue.

Select your Payment Method. 

Enter your payment details and select Continue.

Confirm your Billing Address and select Continue.

You'll be redirected to the Review Your Order page. 

Select Complete your Order.


Note: There is a $0.00 charge when you authorize a payment installment schedule. Users are not charged for payment installments until the scheduled payment dates. When the payment installment billing date has already passed, you will be charged on the evening of the day that you authorize the payment installment schedule. 


When you reach the Thank You For Your Order page, your payment request is complete.


How to pay with eCheck for CANADIAN users

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart: 

Select eCheck as your payment method.  

Select the Account Type that you'd like the funds to be deducted from. 

Enter your payment information. 

Enter your transit number, institution number and account number. 

NoteYour institution number, transit number and account number can be found at the bottom of any one of your paper cheques.

Authorize the transaction by selecting the authorization checkbox and select Continue.  

You'll be redirected to the Confirm Your Billing Address page. 

Confirm your billing address by selecting Continue. 

You'll be redirected to the Review You Order Page. Select Complete Your Order. 


How to pay with eCheck for the US users

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart: 

Select eCheck as your payment method.  

  • Select your Financial Institution from the list or enter your Financial Institution in the Search field, 
  • Then select the Search button.
  • Log in using your online banking credentials
  • Select the account to debit and indicate a Nickname. The Nickname will be used as a reference in Payment History and Refund related email notifications.
  • Follow the remaining steps until the payment is completed and a receipt is generated.

   

Guest checkout

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name. 

Note: The guest checkout option can be used to purchase Public Items and/or make donations. Items attached to students can not be purchased using guest checkout. To purchase items assigned to students, register for a School Cash Online account and add your students(s) to your account. 

Note: If you use Guest Checkout to pay for a Public item that offers scheduled payment installments, you must select the option to Pay in full today. If you would like the option to pay with scheduled payment installments, register for School Cash Online and sign-in to your account to set up your scheduled payment installments.

If you are not purchasing the item for yourself, enter the name of the person that you are purchasing the item for.

Note: This field may not appear for all items. 

To purchase the items added to your cart, select Continue as guest. 

You'll be redirected to the Payment Method page. 

Note: Credit Card is the only payment method available for guest checkouts. Guest checkout is not available for item purchases or donations affiliated with school boards that do not accept credit card payments. 

Enter your payment information and select Continue.  

You'll be redirected to the Purchaser Information page. 

Enter the required Purchaser Information and select Continue.  

You'll be redirected to the Review Your Order Page.

Finalize your order by selecting Complete Your Order. 

Note: School administrators create the items available for purchase. If you believe that an item is missing, contact the administrative staff at the student's school.

You'll be redirected to the Thank You For Your Order Page. 
Select Print Receipt. 

Note: Payment histories and receipts for guest purchases can not be accessed online after the guest purchase session has ended. The receipt for your purchase will be sent to the email that you provided on the Purchaser Information page. 

Optional: Select Create Account to have your order information saved to your profile and gain access to express checkout for future purchases. 

How to pay with a credit card

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name. 

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart: 

Select MasterCard/Visa. 

Enter your credit card information and select Continue.  

Enter your billing address and select Continue.  

You'll be redirected to the Review Your Order Page.  

Finalize your order by selecting Complete Your Order.  


Note: School administrators create the items available for purchase and assign them to students. 

If you believe that an item is missing, contact the administrative staff at the student's school.


How to pay with Interac Online

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name. 

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart. 

If you'd like to proceed to the checkout, select Continue.

You'll be directed to the Payment Methods page.  

Select Interac as your payment method. and select Continue. 

You'll be redirected to Interac Online where you can select your financial institution and proceed with your payment.

After entering your payment information through Interac Online, select the option to Complete Order when you are redirected back to School Cash Online. 

How can I confirm that a payment was successful?

To learn how to view payment statuses, see How to view your payment history and receipts.

eCheck 

After you purchase an item on School Cash Online using the eCheck payment method, the status of your transaction will be marked as Success. Your eCheck payment will be sent to your financial institution for payment processing and confirmation.

Payment processing times are dependent upon your financial institution and vary between 2-5 business days. If your eCheck payment attempt is not successful you will be notified by email and the payment status will change from Success to Exception.

Credit Card 

Credit Card payments are processed immediately. Once you reach the receipt screen, your payment has been successfully processed.  When you make an item purchase on School Cash Online using your credit card, your transaction will be marked as Success.

MyWallet (Canada only) 

When you load funds into your myWallet, the status of the transaction will be marked as Success. Though it takes 2-5 days for the payment to be verified by the applicable financial institution, there is no hold on funds loaded into myWallet. The number of days before you will see the funds withdrawn from your account varies and is dependent upon your financial institution.

If your myWallet load is rejected when your bank processes it:

  • The status of the transaction will be updated to Exception. You will receive an email notification advising you that your myWallet load attempt failed. 

If the initial load to myWallet is rejected and you have made item purchase(s) using funds from myWallet:

  • The item(s) purchased will also be marked as Exception within 2 to 3 business days after the bank rejects the payment attempt. You will receive a second email notification advising you that your item purchase attempt was rejected.

Interac Online (Canada Only) 

Interac Online payments are processed in real-time. When you reach the confirmation screen and receive a confirmation number, your payment has been successfully processed. Interac Online payments appear in your transaction history immediately after processing. Successful Interac Online payments have Success listed in the payment status column. 

To learn more about Interac Online’s payment partners, see Interac online for consumers - Participating financial institutions.

Rejected payments

When an eCheck payment is rejected:

  • The status of the transaction is marked as Exception under the Payment History tab
  • You will receive an email notification advising you that the payment attempt failed 
  • You may see a red banner at the top of the screen that states “One of your recent payments has been rejected. Click here to pay for the items again”. If this banner appears at the top of your account, click on the link in the banner to re-attempt the payment.  If you see this banner, your account has been locked and you will not be able to purchase any new items until the rejected payment is cleared. 


Causes for rejected payments:

  • incorrect payment information
  • insufficient funds


How to clear rejected payments: 

  • Click the link in the red banner to reattempt the payment
  • If there is no red banner on your account, navigate to the Items page and reattempt the payment. All items marked as Exception (including expired items), will appear in the list of items available for payment.
  • If you no longer wish to purchase the item for which the payment was rejected, then you will need to contact the administrative staff at the applicable school.
  • If you are unable to remove the rejection notice, please contact your school's bookkeeper to have the rejection removed on the back end.


Important: Remember to double-check your payment information to avoid encountering another payment rejection. 

Note: For myWallet users, both your myWallet load and item purchase will be marked as Exception. To reattempt your payment using myWallet, load funds into your myWallet account, add your item(s) or fees(s) to the shopping cart, select the checkout option and select myWallet as the payment method to make your purchase again. 

Note: Rejected installment payments for scheduled payments only trigger the rejected payment lockdown feature when there are no subsequent installments scheduled. When an installment payment for a scheduled payment is rejected and there are further installments scheduled for the future, the lockdown feature is not triggered. 

 

How to add funds to myWallet

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the My Wallet tab then select Add Funds.

Enter the Amount to Add to your myWallet and select Continue. 

Select the eCheck payment method. 

Select the Account Type (Checking or Savings) that you'd like the funds to be deducted from. 

Enter your banking account details

Authorize the transaction by selecting the authorization checkbox and select Select Continue.

Confirm your billing address by selecting Continue. 

Review your myWallet load details and then select Complete Your Transaction. 


Frequently Asked Questions:

School Cash Online’s security protocols

Our top priority is to keep your personal information safe. School Cash Online representatives will only contact you to validate your account information if it is warranted.  

School Cash Online does not share any of your personal information with any third party. We do not store your credit card information on our web server, any of our computers or other devices.

Our website is certified as compliant with the Payment Card Industry Data Security Standard, which provides an actionable framework for developing a robust payment card data security process including prevention, detection and appropriate reaction to security incidents. 

KEV Group and our partners must comply with PIPEDA, PCI, Payments Canada, ACH and NACHA rules, by-laws and standards for processing credit card, Interac Online & eCheck payments. KEV Group monitors its performance through a set of disciplined internal performance management policies, procedures & controls. To ensure that our organization is up-to-date with industry guidelines, KEV Group undergoes SOC 2 audits on a yearly basis.

School Cash Online does not save credit card details

For your security, School Cash Online does not store your credit card information. You will need to enter your credit card information every time that you checkout. 

Note: Your device and/or browser may be saving and prepopulating your payment information.


Security warnings

Rest assured that School Cash Online is secure. You could be encountering security-related warnings such as "Your connection is not secure" or "This connection is not private" for a variety of reasons. Here's a list of ways that you can clear erroneous security errors: 

Are you using the wrong URL?

Make sure that you have not entered "www" into the URL.

Ensure you are using: https://[district].schoolcashonline.com/

and NOT https://www.[district].schoolcashonline.com/ 

Note: If you are uncertain of the URL for your student’s school district, contact the school and ask them to provide you with the correct URL.


Are your Date and Time Settings correct?

If your computer is not displaying the correct date/time, your computer may see the SSL certificate as expired. Expired or not-yet-valid security certificates cause security warnings to populate. If the date is incorrect on your device, it may cause security errors on many secure sites that you access.


MAC users (most likely cause) 

If you are using an old version of the MAC Operating System (OS), Keychain may not see the latest version of any site's SSL Certificate even though the SSL certificate is valid.  

How to Clear the SSL Error Message on a MAC:

  • Try using Chrome or Firefox. If using a different browser eliminates the SSL warning then the browser where the error populated needs to be updated, reconfigured and/or reinstalled.
  • If you're encountering the SSL warning on multiple browsers, please update your MAC OS. To view instructions regarding how to update your MAC OS, see Apple Support.  


Note: School Cash Online cannot provide support if you encounter problems with updating your OS.

For more information about SSL, see SSL explained. If the SSL warning persists after trying all the troubleshooting steps listed above, then please send us a screenshot of the error message you are encountering. In the screenshot please include the date and time on your device and the URL used. Also, please confirm the device, software and browser type/version that you are encountering the error on.


Why School Cash Online needs users’ email addresses

School Cash Online needs your email address: 

  • for your username to log into the system 
  • to email you receipts for payments 
  • to send you notifications about school events and item availability  

Secure password requirements

Passwords should be unique, difficult for anyone else to guess and of course, memorable to you. 

Your password must contain at least:

  • 8 characters
  • 1 UPPERCASE letter
  • 1 lowercase letter
  • 1 number

Why is another person's information auto-populating when I am logged into my own account?

If you see another person's information auto-populate when you are logged into your own School Cash Online account, it is because your browser has saved their information. To resolve this, you can reconfigure your browser's settings.

School Cash Online does not share any of your personal information with any third party. 

Example 1:

When you log into a Google account on any device, the browser's settings may be configured to remember your login and all the information that has been saved by your google account. For example, if you check your Gmail on a friend's computer their browser may be signed in to your Google account until they manually log out and switch Google accounts. This means that if you open Chrome on your own device you may be logged into someone else's Google account and Chrome may be auto-populating information that belongs to the Google account holder. 

Example 2:

If you log in to School Cash Online on a public device or on any device that is not your own, the browser's settings may be configured to remember all the information that you input. This is a feature that can be enabled and disabled in all browser settings. There are also third-party extensions that can save the information that you type into forms and fields on websites. Apple's iCloud Keychain is an extension that saves account names, passwords and credit card numbers. 



Frequently Asked Questions:

What is myWallet ?

MyWallet is an optional account for storing funds. Loading funds into your myWallet account is not a necessary step when making a purchase on School Cash Online.

A myWallet deposit is not a payment for an item. Funds are deposited into myWallet and reserved to be allocated towards future purchases.

The Benefits of Using MyWallet

By reserving funds in your myWallet you avoid having to enter your payment information for each individual purchase.

MyWallet makes it easy and secure for students to log on to their parent's School Cash Online accounts and make item purchases without requiring access to a credit card or banking information.

The funds that you place in your myWallet account never expire and there are no hidden fees or deductions associated with myWallet.

Funds reserved in myWallet can be refunded back to the original method of payment.

 


There is no hold on myWallet loads

Immediately after you load funds into your myWallet account, the funds are available to allocate towards purchases. 

Note: While myWallet load funds are immediately available to allocate towards purchases, it can take up to 2-5 business days for the payment to be processed by your bank.

Note: A myWallet deposit is not a payment for an item. Remember to add the items that you’d like to purchase to your cart and checkout using the myWallet payment method. 

MyWallet error message “maximum purchase amount exceeded”

If you see the “maximum purchase amount exceeded” error message, you will need to use a different payment method for your purchase. 

Each school board chooses the maximum myWallet balance and spending limit permitted on its users’ accounts. If your school board’s myWallet spending limit is less than the cost of an item that you need to purchase, you will not be able to use your myWallet funds to make said purchase. 

You will still be able to use your myWallet funds to purchase items with a cost that is less than the myWallet spending limit enforced by your school board.

How to add funds to myWallet

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MYWALLET tab then select Add Funds.

Enter the Amount to Add to your myWallet and select Continue. 

Select the payment method. 

Enter the payment details

Confirm your billing address by selecting Continue. 

Review your myWallet load details and then select Complete Your Transaction. 



How to pay with myWallet

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Items tab. 

You'll be redirected to the Items page. 

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart: 

Option 1

If you'd like to add additional items to your cart, click on Select More Items.

Option 2

If you'd like to proceed to the checkout, select Continue.

Select or change your payment method.  

Scenario 1

If you have a myWallet balance with enough funds to cover the cost of the items in your cart, you'll be redirected to the Review Your Order page.  

Select Complete Your Order to pay for your order using your pre-loaded myWallet funds. 

You'll be advised that your payment request has been received.

~OR~

Select Change if you'd like to pay with a different payment method. 

You'll be redirected to the Select Payment Method page. 


Scenario 2

If you do not have a myWallet balance with enough funds to cover the cost of the items in your cart, you'll be directed to the Select Payment Method page and advised that your myWallet account has insufficient funds. 


How to request a myWallet refund

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MYWALLET tab then Select Refunds from the myWallet drop-down.

Enter the refund amount in the Amount to Refund field then Select Process Refunds. Select Confirm. 




How to view your myWallet balance

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the MYWALLET tab then select Add Funds from the myWallet drop-down.

Your myWallet balance is displayed on the Add Funds page. 

Frequently Asked Questions:

Transferring Meal Plan funds between students

To transfer meal plan funds from one student to another, send a written request to the Cafeteria Manager at the student's school. 

Note: Your Meal Plan balance transfer request should include your full name, the students’ full names, the school name(s) and your email address. 

Meal Plan transaction discrepancies

If you believe that there is an error in a student’s Meal Plan transaction history, write to the school's Cafeteria Manager to have the matter investigated.


Meal plan payment processing times

Meal Plan payments can take up to 24 hours to be processed by the meal plan provider. 

As soon as the meal plan provider sends us a student’s updated balance, the updated balance is reflected on School Cash Online. The time of the last balance update is also displayed.

If you made a payment before the date displayed for the Last Balance Update then the balance will include your last payment. If you made a payment after the last update, then the balance will not include your last payment.

To learn how to view a student’s Meal Plan balance, see How to view a student's meal plan balance. 

If you believe that there is an error in a student’s Meal Plan transaction history, write to the school's Cafeteria Manager to have the matter investigated.


How to deposit meal plan funds

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Meal Plan tab then select Add Funds. 

Enter the amount that you like to add to the student's meal plan balance in the Add funds box located underneath the student's name then elect Add To Cart. 

 Review the items in your cart and select Continue. 

Select a payment method and enter your payment information. 

Select Continue. 

Review your billing address, then select Continue. 

 Review your order, then select Complete Your Order.

How to view meal plan purchase records

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Meal Plan tab then Select Meal Purchase History.


The Meal Plan Purchase History will be displayed. 

Note: To request older Meal Plan Purchase History records, contact the school's cafeteria manager. 




How to view a student's meal plan balance

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Meal Plan tab then select Add Funds.

The student's Meal Plan Balance will be displayed on the right-hand side of the Add Funds page. 




How to find a student's meal plan PIN

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Meal Plan tab then Select Add Funds. 


The student's Meal Plan PIN is displayed on the right-hand side of the student's name



How to set up auto-replenish for meal plan payments

Navigate to the URL for your district's School Cash Online site.

Sign In.

Select the Meal Plan tab.

Select Auto-Replenish.


Enter your auto-replenish preferences and select Continue. 

 


Select a payment method. 


Enter your payment information and select Continue. 

Review your billing address then select Continue. 

Review the details, then select Complete. 

How to delete/update auto-replenish preferences

Navigate to the URL for your district's School Cash Online site. 

Sign In.

Select the Meal Plan tab.

Select Auto-Replenish. You'll be redirected to the Auto-Replenish page. 


Select the Current Status tab and update your auto-replenish preferences.


Option 1: Cancel (Delete) an auto-replenish setup.

Select Delete. 


 Select Confirm and the auto-replenish details will be deleted. 


Option 2: Edit an auto-replenish setup.

Select Edit. You'll be redirected to the Auto-Replenish Details page where you can enter and save your changes. 



Meal Plan refunds

If you would like a Meal Plan balance refund, write to the Cafeteria Manager at the student's school. 

Note: Meal Plan balances follow student numbers. If your student changes schools within the same school district, their Meal Plan balance will follow them to their new school.

How to change a student's meal plan PIN

If you would like to change a student’s meal plan PIN, contact the school's cafeteria manager.

Frequently Asked Questions:

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