Thank you for contacting the School Cash Online Support. We received your request and will respond shortly.

Item Questions

What should I do if I can't find an item that I need to purchase ?
If you're unable to locate an item after following  the steps outlined in the  How to Find an Item tutorial, then the item needs to be attached to your...
Fri, 8 Feb, 2019 at 2:06 PM
Item - How To Find an Item
Step 1  Enter in the unique URL for your school district's School Cash Online website. In the example below, we have inputted “XXXX” where the school ...
Fri, 8 Feb, 2019 at 1:57 PM
Item - Refund
Refunds for Items Purchased Via eCheck, Visa or myWallet  If you wish to request a refund for an item purchased via SCO, please contact the admin...
Thu, 18 Oct, 2018 at 10:29 AM
What should I do if I do not receive the item that I ordered?
Please contact the administrative staff at your school if you have any questions regarding the delivery of your items. 
Mon, 20 Aug, 2018 at 1:45 PM
How can I request a refund for an item ?
Refunds are permitted if the product or service was not received by the purchaser. To receive a refund on your account, please submit a request to the admini...
Mon, 20 Aug, 2018 at 1:50 PM
Why do I see items that are being sold by a school that I am not affiliated with ?
Public Facing Items are Items that the district would like everyone to have access to even if they do not have a student in attendance at the school that ha...
Fri, 24 Aug, 2018 at 4:57 PM
I do not have a student at the school and I wish to pay for an item available to the public. How do I find this item?
Purchasing Public Facing Items Certain Items are available to purchase even if you do not have a student at the school. To view these items, please go t...
Wed, 19 Sep, 2018 at 4:32 PM
Why can't I see the description for an item that I've already purchased ?
Dependent upon how an item has been configured by the school's administrator, the item's description may disappear from a student's "Ite...
Fri, 8 Feb, 2019 at 3:22 PM
Why is an item remaining on my list of items to purchase after I've already purchased it ?
Redundant Item on Items List    Dependent upon how an item was created by the school's administrative staff, the item may remain listed on your ac...
Fri, 8 Feb, 2019 at 4:23 PM
What should I do if I missed the deadline to purchase an item and it is no longer listed ?
Once an item is expired it will no longer be available for purchase via School Cash Online.  Users may contact the applicable school to request a deadli...
Fri, 8 Feb, 2019 at 4:46 PM

Can’t find the answer?

Search again or Contact us

+ Attach a file