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Item & REFUND Questions

New Users

Email Notifications

Problems Logging In

Adding a Student

Account Maintenance

Making a Payment

Security

MyWallet

Meal Plan

Frequently Asked Questions:

REFUNDS

If you would like to request a refund or a refund was declined/failed please contact the administrative staff at your school for assistance.  


Please note that due to school closures refunds may not be processed until school administrative staff return to work.


Due to school closures and program cancellations, the demand for refunds continues to be unusually high and may take longer to process. Please allow a one-two weeks after the refund has been requested before contacting the Parent Help Desk.


We appreciate your patience and understanding during these times. 

Please stay safe, be kind, wash your hands and practice social distancing.


Note:

  •     All refunds are disbursed back to the original payment method
  •     Refunds for items purchased with myWallet funds will be disbursed back into the user's myWallet account.


Item delivery

Contact the administrative staff at the school if you have any questions regarding the delivery of your items. Item deliveries are managed by the school.

I can't find the item I'd like to purchase

To learn how to locate the items available for purchase, see How to find an item.

If you can't find an item that you would like to purchase, call the school to inquire about the item’s availability.

Causes for missing items include accidental omission, expiration, the item is sold out, the item hasn't been posted yet, and/or the item was already purchased for the student. 


Notes:  

School Cash Online is not authorized to create, update or edit items.

School Cash Online is not authorized to make any changes to items or item notifications.

The item notification emails sent to School Cash Online users are written and distributed by the administrative staff at the school and/or school board.  

Items from unfamiliar schools

Public items are items that your school board would like everyone to have access to purchase even if they do not have a student in attendance at the school that’s selling the items.  

Items that have been made available to the public are listed under the tab with the district’s name as well as under the Show All Items tab.  If you do not have any students attached to your account, you will not see the Show All Items tab.

If items from a school that your student is not enrolled in are listed under your student's items tab, submit a support ticket with a screenshot so that we can investigate the matter.  

Note: Participation in some online courses and extracurricular activities may cause a student to be enrolled in more than one school.   

To learn how to submit a support ticket, see How to submit a support ticket

The item description isn’t listed

If you require information about an item that you’ve already purchased, contact the administrative staff at the school. 

After an item has been purchased it may be removed from a student’s list of available items to prevent duplicate purchases. 

In the upcoming School Cash Online redesign, item descriptions will always be visible to the user. Until then, call the school to request item details.



An item that I already purchased is still listed for sale

Depending on how an item was created by the school's administrative staff, the item may remain listed on your account after you have purchased it.   

 

If the item’s status is listed as Optional or Recommended, then the item will automatically be removed from your account after the due date. No action is required by you.

 

If the item’s status is listed as Required or Overdue, contact the administrative staff at the school to ask to have the item removed from your list of available items.   

 

Note: School Cash Online does not control the creation of -or changes to- items. We are not authorized to make any changes to items or to remove items from users’ accounts. 

 

If you need to confirm that a payment has been made you can access your receipts online. To learn how to view receipts online, see How to view your payment history and receipts.

I missed the deadline to purchase an item

Once an item is expired it will no longer be available for purchase on School Cash Online. 

If you'd like to inquire about purchasing an expired item, contact the school to request a deadline extension.  

School Cash Online is not authorized to facilitate the purchase of expired items.

How to purchase an item (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 


2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your login information and select Sign In.


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 



4. Select the Items tab. 

You'll be redirected to the Items page. 


5. View the items available for purchase. 


Option 1

To view the items attached to a specific student, select the student's name.


Option 2

To view the items available to the district school board, select the district's name. 


Option 3

To view all items available for purchase, select Show All Items.


Option 4

Use the Search bar to find items by name. 


6. Select an item by clicking on the item's name. 


You'll be redirected to the Fee Details page.  


7.  Add the item to your cart by selecting Add to Cart 


Items with options

a) Select your item preferences.


b) Select Add to Cart.


Items without options

Select Add to Cart.


8. Review the items in your cart: 


Option 1

If you'd like to add additional items to your cart, click on Select More Items.

You'll be directed back to the Items page. 


Option 2

If you'd like to proceed to the checkout, select Continue.

You'll be directed to the Payment Methods page.  

Note: The available payment methods are selected by the school board. If you have questions or concerns regarding the payment methods offered, contact the school board. 


9. Select your preferred payment method.  


10. Enter your payment information.  


11. Select Continue 

You'll be redirected to the Billing Address Confirmation page. 



12. Enter your billing address. 


13. Select Continue 


You'll be redirected to the Review Your Order Page.  


14. Finalize your order by selecting Complete Your Order.  


Note: School administrators create the items available for purchase and assign them to students. Once assigned, items appear on the Items page under the tab labeled with the student's name.


If you believe that an item is missing, contact the administrative staff at the student's school.


How to purchase an item (mobile)

1. Go to the URL for your district's School Cash Online site.


2. Click the Sign In option.

 


You'll be redirected to the Sign In page. 


Note: To learn how to register for an account, read the Registration tutorial.


3. Enter your login information. 

Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins.  


4. Select Sign In.


5. You'll be redirected to the Items page. 


Note: To navigate to the Items page manually; 


a) Select the three horizontal lines located in the upper left-hand corner of the page. 

b) Select Items

You'll be directed to the Items page. 


5 View the items available for purchase. 


Option 1

To view the items attached to a specific student, select the student's name.


Option 2

To view the items available to the district, select the district's name. 


Option 3

To view all items available for purchase, select Show All Items


Option 4 

To search for items by name, enter the item name in the search bar and select Search


6. Select an item by clicking on the item's name. 


You'll be redirected to the Fee Details page. 


7.  Add the item to your cart by selecting Add to Cart


8. Review the items in your cart: 


Option 1

If you'd like to add additional items to your cart, click on Select More Items.

You'll be directed back to the Items page.


Option 2

If you'd like to proceed to the checkout, select Continue


You'll be directed to the Payment Methods page. 


9. Select your preferred payment method. 



10. Enter your payment information. 


11. Select Continue

You'll be redirected to the Billing Address Confirmation page. 


12. Enter your billing address.


13. Select Continue


You'll be redirected to the Review Your Order Page. 


14. Finalize your order by selecting Complete Your Order. 


Note: School administrators create the items available for purchase and assign them to students. Once assigned, items appear on the Items page under the tab labeled with the student's name.


If you believe that an item is missing, contact the administrative staff at the student's school.



How to see the items available for purchase (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 


2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your login information and select Sign In.


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 



4. Select the Items tab. 

You'll be redirected to the Items page. 


5. View the items available for purchase. 


Option 1

To view the items attached to a specific student, select the student's name.


Option 2

To view the items available to the district school board, select the district's name. 


Option 3

To view all items available for purchase, select Show All Items.


Option 4

Use the Search bar to find items by name. 






How to see the items available for purchase (mobile)

1. Go to the URL for your district's School Cash Online site.


2. Click the Sign In option.

 


You'll be redirected to the Sign In page. 


Note: To learn how to register for an account, read the Registration tutorial.


3. Enter your login information. 

Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins.  


4. Select Sign In.


5. You'll be redirected to the Items page. 


Note: To navigate to the Items page manually; 


a) Select the three horizontal lines located in the upper left-hand corner of the page. 

b) Select Items

You'll be directed to the Items page. 


5 View the items available for purchase. 


Option 1

To view the items attached to a specific student, select the student's name.


Option 2

To view the items available to the district, select the district's name. 


Option 3

To view all items available for purchase, select Show All Items


Option 4 

To search for items by name, enter the item name in the search bar and select Search


Recommended Topics


How to purchase an item (mobile)


How to purchase an item (desktop)



 

How to purchase items without adding a student (desktop)

 

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 


2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial. For taxation purposes, it is necessary to register for an account prior to making a donation. 


3. Enter your email address and password. 


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 


4. Select Sign In.



5.  Select the Items tab. 

You'll be redirected to the Items page.




6. Add an item to your cart by selecting by the item's name. Select an item by clicking on the item's name. 

 


7. Enter the Quantity of the item that you'd like to purchase.

Note: This field may not appear for all items. 



8. If you are not purchasing the item for yourself, enter the name of the person that you are purchasing the item for.

Note: This field may not appear for all items. 



9. Select Add to Cart. 


10. Select More Items or proceed to the Payment Methods page. 


Option 1:

Select Continue.

You'll be directed to the Payment Methods page. 
Note: 
The available payment methods are selected by the school board. If you have questions or concerns regarding the payment methods offered, contact the school board.


~OR~


Option 2:

Add more items to your cart by selecting Select More Items.  

You'll be redirected back to the items page.



9. Select your preferred payment method.  


10. Enter your payment information.  


11. Select Continue 

You'll be redirected to the Billing Address Confirmation page. 





12. Enter your billing address. 


13. Select Continue 


You'll be redirected to the Review Your Order Page.  


14. Finalize your order by selecting Complete Your Order.  

Note: School administrators create the items available for purchase. If you believe that an item is missing, contact the administrative staff at the student's school.



Navigating items' lists for students attending different school boards (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 


2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your email address and password. 


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 


4. Select Sign In.




5. Select the My Account tab. 



7. Select My Students from the drop-down.

You'll be redirected to the My Students page. 


8. Locate the name of the student that you would like to purchase items for and select the Pay Items link located on the right-hand side of the student's name.




Modifying an order

If you'd like to modify an item purchase, submit your request to the administrative staff at the school. 

School Cash Online is not authorized to accept order modifications on behalf of the school.

What are “required”, “optional”, “recommended” and “overdue” items?

Required

An item that the student needs which must be purchased.

 

Optional

An item that you may wish to purchase. 

 

Recommended

An item that is not required but is recommended to be purchased for your student.

 

Overdue

A required item for which the purchase due date has expired.

Frequently Asked Questions:

What is School Cash Online ?

School Cash Online is an easy to use and safe way to pay for your student’s school fees online. With a few clicks, you can pay for your student’s yearbook, class trips and so much more. 

 

Here’s how to get started:  

 

1. Register  

Register your own secure personal account by selecting Register on the homepage. 

 

2. Add a Student 

Once you’ve confirmed your account, add your student(s) to your account to view and pay for school expenses. You will be prompted for this information upon login. This feature can also be located under the Items tab or the My Account tab. 

 

3. Pay School Expenses

Pay for school expenses by adding items to your cart and checking out. 



Can guardians have separate accounts?

Guardians can have separate School Cash Online accounts. Personal information and payment histories are account specific and will not be visible to any other users.

 

Each student can be attached to up to 5 School Cash Online users at any given time.

 

School Cash Online users can have up to 15 students added to their account. The students attached to an account can attend any school board in North America.

 

School Cash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is depending on the URL that you navigate to.

  

Each time that you add a student to your account you will be required to identify the student’s school and school board.


How to register for School Cash Online (desktop)

1. Go to the URL for your district's School Cash Online site.


 

2. Click the Register option.


You'll be redirected to the User Registration page

3. Fill in the User Registration form.  


Tip: Your password must contain at least 8 characters, one upper case letter, one lower case letter, and one number.

Note: A red x indicates that there is an error with the information entered. Edit all fields that do not have a blue and white check-mark on the right-hand side. 


4. Select Continue


You'll be redirected to the Confirmation Email page. 


5. Check your email inbox for an email from noReply@schoolcashonline.com


6. Click on the Registration Confirmation link.

7. A new tab will open advising you that your registration was successful. 



I haven't received an account activation confirmation email

Some email providers incorrectly filter School Cash Online emails as junk/spam and send our emails directly to the junk/spam folder. If you have not received your account activation confirmation email, check all your mail folders including your junk/spam folder.

 

Also, add noreply@schoolcashonline.com to your contact list or safe senders list. 

 

If there is a typo in the email address entered during registration, you will not receive your account activation email. If you believe that there was a typo in the email address entered during registration, re-register with the correct email address.

How can I find my student's student ID ?

A Student ID can be obtained by contacting the student's school.  

Depending on the district school board that the student attends you may be required to enter a provincially/state-assigned student ID or the student ID assigned by your district’s Student Information System.

School Cash Online is not authorized to disclose student information. 

Contact your student’s school for more information.  


How to register for School Cash Online (mobile)

1. Go to the URL for your district's School Cash Online site.


2. Click the Register option.


You'll be redirected to the User Registration page.



3. Fill in the User Registration form.  



Tip: Your password must contain at least 8 characters, one upper case letter, one lower case letter, and one number.

Note: A red x indicates that there is an error with the information entered. Edit all fields that do not have a blue and white check-mark on the right-hand side. 


4. Select Continue. 


You'll be redirected to the Confirmation Email page.  



5. Check your email inbox for an email from noReply@schoolcashonline.com 


6. Click on the Registration Confirmation link.


7. A new tab will open advising you that your registration was successful. 



Frequently Asked Questions:

Email notification frequency

The number of email notifications that you receive is depending on the number of items that the school attaches to your student(s). 

 

Email notifications for newly posted items are sent out within 48 hours after the item is posted. 

 

The administrative staff at the school and/or school board select the circulation dates for item reminder emails. 

 

Email delivery timeframes vary depending on the daily traffic on our email server. School Cash Online begins sending emails every day at 4:15 am Eastern time until the daily email queue is cleared.

Reasons why you may not be receiving email notifications

1. You have not agreed to receive email notifications from School Cash Online. You can check this setting by selecting the My Account tab and then selecting Manage Email Notifications. To learn how to subscribe or unsubscribe from email notifications, see How to subscribe/unsubscribe from email notifications.


2. You registered for School Cash Online after the new item notification was sent to the mailing list. 


3. You've created a School Cash Online account but haven’t added any students to your profile. To learn how to add students to your profile, see How to add a student.

4. Your notification emails are being mistakenly filtered as spam. Check all your email folders to see if your notification emails have been sent to the incorrect folder.

5. You may be checking an email inbox that is not associated with a School Cash Online account. Be certain to check the email inbox affiliated with your account. To learn how to view or update the email address affiliated with your School Cash Online account, see How to view and/or update the email address affiliated with your account.

How to subscribe to email notifications (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 



2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your email address and password. 


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 


4. Select Sign In.



5. Select Manage Email Notifications


You'll be redirected to the Change Email Notifications page.  

 



6. Select the checkbox to indicate that you want to receive email notifications for new fees assigned to your student(s) and updates on school-related activities. 


7. Select Change

You'll be notified that you have successfully changed your email notification setting. 



8. Select OK.

You'll be redirected to the My Account page. 



How to unsubscribe from email notifications (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 



2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your email address and password. 


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 


4. Select Sign In.


5. Select Manage Email Notifications


You'll be redirected to the Change Email Notifications page.  

 



6. De-select the checkbox to indicate that you do not want to receive email notifications for new fees assigned to your student(s) and updates on school-related activities. 


7. Select Change

You'll be notified that you have successfully changed your email notification setting. 



8. Select OK.

You'll be redirected to the My Account page. 

Frequently Asked Questions:

How to reset your password

Go to the URL for your district's School Cash Online site.

Click the Sign In option. 

You'll be redirected to the Sign In page. 

Select Forgot your password. You'll be redirected to the Reset Password page.

Enter your email in the Email field.

Select Reset Password. 

If the email provided is associated with an account then you'll receive a password reset email with further instructions within 5 minutes. 


Note: You must enter the email address that you used to register your account. If you do not enter a registered email address then you will not receive a password reset email. 

 

How to reset your password (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 


2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial. 


4. Select the Forgot your password link. 

You'll be redirected to the reset password page. 


5.  Enter your email address in the Email field. 


6. Select Reset Password. 

If the email provided is associated with an account then you'll receive a password reset email with further instructions within 5 minutes. 


Note: You must enter the email address that you used to register your account. If you do not enter a registered email address then you will not receive a password reset email. 

 

The incorrect board logo is displayed

The District School Board logo that appears at the top of the School Cash Online web-page is dependent upon the URL entered. 
 

If the incorrect logo is displayed when you navigate to School Cash Online call the school to ask for the correct URL.

Frequently Asked Questions:

How to add a student (desktop)

1. Go to the URL for your district's School Cash Online site.



2. Click the Sign In option.


You’ll be redirected to the Sign In page.

Note: To learn how to register for an account please read the Registration tutorial.



3. Enter your login information and select Sign In.


4. Navigate to the Add Student page. 


Option 1:
If you do not have any students added to your account, then you will be automatically directed to the Add Student page.



Option 2: 

To attach a student to your account when you already have one or more students attached: 


a) select the My Account tab

b) select My Students from the drop-down

c) scroll to the bottom of your student list and select Add another student


If you have not added students to your account, then the My Student’s page you will present you with the option to Click here to add a student.


After following the steps in option 1 or option 2, you will be directed to the Add Student page.



5. To edit the School Board name displayed in step 1, select the checkbox next to the Type in the School Board name and select one from the list checkbox.



A dialog box will appear.



6. Type the name of your student’s School Board into the dialogue box until the name appears in the drop-down menu. Then select the correct School Board name from the drop-down. 





 7. Select the name of the student’s school from the School Name drop-down. 

The school name will be listed in the School Name dialogue box. 



8. Enter the student’s information. 


The Enter student information field varies depending upon the School Board that your student attends. The field may appear as any of the following: 


Tips:

  • The Enter student information fields are character and case sensitive. The student's information must be entered accurately, without any spaces or extra characters. 


  • Dependent upon the school district selected in step 1, the user may be required to enter a student number. If you need to confirm your student’s student number, please contact the student’s school. 


  • When a student number is not required by the district, select the I don't have the student number checkbox.




9. Input the required information into the student information fields.

 


10. Click on Confirm




11. Certify that you are related to the student by selecting the I Agree checkbox on the Confirm student information page.  




12. Use the Relationship drop-down to select your relationship to the student.  




13. Select Continue.  


You will be advised that your student was added successfully. 


Recommended Topics


How to add a student (mobile)











How to add a student (mobile)

1. Go to the URL for your district's School Cash Online site. 




2. Click the Sign In option. 



You’ll be redirected to the Sign In page. 


Note: To learn how to register for an account, read the Registration tutorial.



3. Enter your login information and select Sign In 




4. Navigate to the Add Student page. 


Option 1: 


If you do not have any students added to your account, then you will be automatically directed to the Add Student page. 



Option 2: 

To attach a student to your account when you already have one or more students attached:

a) expand the static menu icon 


b) click on the My Account tab

c) select the Add Another Student link

 You'll be redirected to the Add Student page.


Note: If you have not added students to your account previously, the My Student’s page also presents users with the option to Click here to add a student


Select the Click here to add a student link to be redirected to the Add Student page. 




5. To edit the School Board name, select the Type in the School Board name and select one from the list checkbox. 



A dialog box will appear.




6. Begin to type the name of your student’s School Board into the dialogue box until the name appears in the drop-down menu. Then, select the School Board name from the drop-down. 


Once you’ve selected the school board name from the drop-down, the name will remain listed in the School Board field. 



7.  Select the name of the student’s school from the drop-down. 


The school name will remain listed in the School Name field. 



8. Enter the student’s information. 


Note: The Enter student information field varies depending upon the School Board that your student attends. Your student's board may or may not require you to enter the student's student number. 


The Enter student information field may appear as any of the following: 

Tips: 


  • The Enter student information fields are character and case sensitive. The student's information must be entered accurately, without any spaces or extra characters.


  • Dependent upon the school district selected in step 1, the user may be required to enter a student number. If you need to confirm your student’s student number, please contact the student’s school. 


  • When a student number is not required by the district, select the I don't have the student number checkbox. 




9. Input the required information into the student information fields. 



10. Click on Confirm




11. Certify that you are related to the student by selecting the I Agree checkbox on the Confirm student information page. 



12. Use the Relationship drop-down to select your relationship to the student. 


13. Select Continue



You will be advised that your student was added successfully. 



Related Articles 

How to add a student (Desktop)

I can't add my student to my School Cash Online account

How to purchase an item without adding a student

 


My student's school isn't listed (desktop)

1. Go to the URL for your district's School Cash Online site.


 


2. Click the Sign In option.




You’ll be redirected to the Sign In page. 


 

Note: To learn how to register for an account please read the Registration tutorial.



3. Enter your login information and select Sign In.


4. Navigate to thAdd Student page. 


Option 1:

If you do not have any students added to your SCO account, then you will be automatically directed to the Add Student page.



Option 2: 

To attach a student to your account when you already have one or more students attached: 

a) select the My Account tab

b) select My Students from the drop-down

c) scroll to the bottom of your student list and select Add another student



If you have not added students to your SCO account, then the My Student’s page you will present you with the option to Click here to add a student


After following the steps in option 1 or option 2, you will be directed to the Add Student page.



5. To edit the School Board name displayed in step 1, select the checkbox next to the Type in the School Board name and select one from the list checkbox.



A dialog box will appear.



6. Type the name of your student’s School Board into the dialogue box until the name appears in the drop-down menu. 

If your student's school board is not listed in the drop-down, their board is still in the process of implementing School Cash Online. Call the board for details.  


 7. Search for the name of the student’s school by scrolling through the School Name drop-down. 

If your student's school is not listed in the drop-down, their board is still in the process of implementing School Cash Online. Call the school or the board for details. 



 

My student's school board is not listed (desktop)

1. Go to the URL for your district's School Cash Online site.


 


2. Click the Sign In option.




You’ll be redirected to the Sign In page. 


 

Note: To learn how to register for an account please read the Registration tutorial.



3. Enter your login information and select Sign In.


4. Navigate to thAdd Student page. 


Option 1:

If you do not have any students added to your SCO account, then you will be automatically directed to the Add Student page.



Option 2: 

To attach a student to your account when you already have one or more students attached: 

a) select the My Account tab

b) select My Students from the drop-down

c) scroll to the bottom of your student list and select Add another student



If you have not added students to your SCO account, then the My Student’s page you will present you with the option to Click here to add a student


After following the steps in option 1 or option 2, you will be directed to the Add Student page.



5. To edit the School Board name displayed in step 1, select the checkbox next to the Type in the School Board name and select one from the list checkbox.



A dialog box will appear.



6. Type the name of your student’s school board into the dialogue box until the name appears in the drop-down menu. 

If your student's school board is not listed in the drop-down, their board is still in the process of implementing School Cash Online. Call the school board for details.  


Adding a student without a student number

Your school district may require that you enter the student’s student number when you add a student to your account.

 

If entering a student number is required by your student’s district, contact the school’s administrative staff to confirm the student’s student number.

 

If entering a student number is not required by your student’s district, there will be an option to select the I do not have the student number checkbox located beneath the Student Number field. Select the checkbox to add a student without entering their student number.

 

    Desktop  

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    Mobile

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Registering multiple students

School Cash Online users can have up to 15 students added to their account. The students attached to an account can attend any school board in North America.

 

School Cash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is dependent upon the URL that you navigate to.

  

Each time that you add a student to your account you will be required to identify the student’s school and school board. 

 

Each student can be attached to up to 5 School Cash Online users at any given time.

How to confirm a student number

Please call your student’s school to confirm your student’s student number. School Cash Online is not authorized to disclose student information. 

 

Some school boards require users to enter a student number when adding a student to their account and others do not. 

 

If entering a student number is required by your student’s district, contact the school’s administrative staff to confirm the student’s student number.

 

If entering a student number is not required by your student’s district, there will be an option to select the I do not have the student number checkbox below the Student Number field. Select the checkbox to add a student without entering their student number. 

 

    Desktop:

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    Mobile:

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Can I register more than one student?

School Cash Online users can have up to 15 students added to their account. 

Accounts are not affiliated with a specific school board. The students added to a user’s account can attend different school boards.
Each student can only be attached to 5 users’ accounts at a time.

Users select the appropriate school board and school for each individual student when they add the student to their account.

Frequently Asked Questions:

What to do when a student changes schools

Option 1: When a student changes schools 

You do not need to re-register a student that moves to a different school within the same school district.

 

If a student moves to a different school within the same district, the student’s information will be automatically updated. 

 

Option 2: When a student enrolls in a different district school board

When a student changes school boards their identifying information (such as their sate / provincially assigned student number) may also change. 

 

If your student has changed school boards, you may need to re-add the student to your account and select their new school board (in step 1 on the Add student page). 

 

The student’s information needs to be updated by their new school before users can re-subscribe to the student on School Cash Online. Before re-adding the student to your account, call the student’s new school to confirm that they have updated their records. 

 

Exception: When a student changes school boards, they may remain attached to their old school board on School Cash Online. If this occurs, the School Cash Online user can unsubscribe from the student and then re-add the student to their account by selecting the new school board’s name in step 1 of the Add student process. 

 

To learn how to unsubscribe from a student, see How to unsubscribe from a student.

 

To learn how to add a student to your account, see How to add a student.

A student disappeared from my account


If a student disappeared from your account, call the student’s school and let them know. The school will find the reason for the disappearance of the student’s information and resolve the issue.  

 

There are two reasons why a student may disappear from a user's account:

 

1. A student may temporarily disappear from a user's account when the school board updates its Student Information System.

 

2. It is possible for a student to be accidentally removed from the school board's Student Information System.


Why is there an unfamiliar student's name listed on my SCO account ?

If you see an unfamiliar student's name listed on your account, report this matter by submitting a support ticket with an attached screenshot. 

 

On rare occasions, data discrepancies within a school board’s records can cause unfamiliar students to appear on the incorrect School Cash Online account. 

 

If this has happened to you, please let us know and we will investigate the matter in collaboration with the school board.  

 

To learn how to submit a support ticket, see How to submit a support ticket.


How to change/update your password (mobile)

1. Go to the URL for your district's School Cash Online site.


2. Click the Sign In option.

 


You'll be redirected to the Sign In page. 


Note: To learn how to register for an account, read the Registration tutorial.


3. Enter your email address and password i. 

Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins.  


4. Select Sign In.


4. Select the three horizontal white lines located in the upper lefthand corner of the home page.

The navigational panel will open. 


5. Select the My Account icon.


6. Select Edit My Personal Information. 

You'll be redirected to the Edit Profile page. 


7. Update the address fields and select Save

 



How to change/update your password (desktop)

1. Go to the URL for your district's School Cash Online site.


 


 2. Click the Sign In option.


You'll be redirected to the Sign In page. 

 

Note: 

To learn how to register for an account please read the Registration tutorial.




3. Enter your login information and select Sign In.



4. Navigate to the My Account tab. 




5. Select Security from the drop-down. 


You'll be redirected to the Change Password page. 


6. Enter your current password in the Current Password field. 




7. Enter your new password in the New Password field. 


*Tip: Your password must contain at least 8 characters, one upper case letter, one lower case letter, and one number. 


8. Confirm your new password by re-entering it in the Confirm New Password field.






9. Select Change to complete your password update.






Your password update is complete. 

 

How to update your name (mobile)

1. Go to the URL for your district's School Cash Online site.


2. Click the Sign In option.

 


You'll be redirected to the Sign In page. 


Note: To learn how to register for an account, read the Registration tutorial.


3. Enter your login information. 

Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins.  


4. Select Sign In.


4. Select the three horizontal white lines located in the upper lefthand corner of the home page.

The navigational panel will open. 


5. Select the My Account icon.


6. Select Edit My Personal Information. 

You'll be redirected to the Edit Profile page. 


7. Update the First Name and Last Name fields. 


8. Select Save.  

A popup notification will appear to advise you that your profile changes have been saved successfully. Then, you will be redirected to the My Account page.



How to update your name (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 



2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your email address and password. 


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 


4. Select Sign In.



5. Select the My Account tab. 


The My Account drop-down will open. 


6. Select Profile from the drop-down. 

You'll be redirected to the Edit Profile page. 



7.  Update the First Name and Last Name fields. 


8. Select Save

A popup notification will briefly appear to let you know that your profile has been saved successfully. Then, you will be redirected to the My Account page.  



How to update your address (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 



2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your email address and password. 


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 


4. Select Sign In.



5. Select the My Account tab. 


The My Account drop-down will open. 


6. Select Profile from the drop-down. 

You'll be redirected to the Edit Profile page. 



7.  Update the address fields. 


8. Select Save. 

A popup notification will briefly appear to let you know that your profile has been saved successfully. Then, you will be redirected to the My Account page. 



How to update your address (mobile)


1. Go to the URL for your district's School Cash Online site.


2. Click the Sign In option.

 


You'll be redirected to the Sign In page. 


Note: To learn how to register for an account, read the Registration tutorial.


3. Enter your login information. 

Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins.  


4. Select Sign In.


4. Select the three horizontal white lines located in the upper lefthand corner of the home page.

The navigational panel will open. 


5. Select the My Account icon.


6. Select Edit My Personal Information. 

You'll be redirected to the Edit Profile page. 


7. Update the address fields. 


8. Select Save.  

A popup notification will appear to advise you that your profile changes have been saved successfully. Then, you will be redirected to the My Account page.



How to update your security question (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page. 



2. Select Sign In


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your email address and password. 


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 


4. Select Sign In.



5. Select the My Account tab. 


The My Account drop-down will open. 


6. Select Profile from the drop-down. 

You'll be redirected to the Edit Profile page. 



7.  Update the Security Question fields: 


a) Select a security question from the Security Question drop-down.  


b) Enter the answer to the security question in the Security Answer field. 


 9. Select Save. 

A popup notification will briefly appear to let you know that your profile has been saved successfully. Then, you will be redirected to the My Account page. 



How to view your email/username (desktop)

1. Go to the URL for your district's School Cash Online site. 


You'll be directed to the School Cash Online home page.  



2. Click the Sign In option. 


You'll be redirected to the Sign In page.


Note: To learn how to register for an account please read the Registration tutorial


3. Enter your email address and password. 


Tip: Check the Remember me checkbox if you'd like your login information to prepopulate for future logins. 


4. Select Sign In.



5. Select the My Account tab. 


The My Account drop-down will open. 


6. Select Profile from the drop-down.