Parent Support School Cash Online

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

You will see different sub-tabs, including student names attached to you, the school district's name, and Show All Items.

Select which sub-tab you wish to view items for. Example. Student's name.

If you cannot locate the item you wish to purchase, please get in touch with your school administrative assistant or bookkeeper for further information. 

SchoolCash Online is not authorized to attach items to students.

Causes for missing items include accidental omission, expiration, the item is sold out, the item hasn't been posted yet, and the item was already purchased for the student.

SchoolCash Online cannot add, create, update, or edit items or notifications.

If you have placed an order and have inquiries about the distribution of your purchased items, please contact the administrative staff at the school. Check the description of the item which may include instructions for any information from the school.

SchoolCash Online does not manage or have information regarding the status of the ordered items.

Public items are items that your school board would like everyone to have access to purchase, even if they do not have a student in attendance at the school that's selling the items.  

Items that have been made available to the public are listed under the tab with the district's name and the Show All Items tab.

You will not see the Show All Items tab if you do not have any students attached to your account.

If items from a school your student is not enrolled in are listed under your student's items tab, submit a support ticket with a screenshot so we can investigate the matter.

Note: Participation in some online courses and extracurricular activities may cause a student to be enrolled in more than one school.

If you require information about an item you've already purchased, you will need to contact the administrative staff at the school. 

After a purchased item, it may be removed from a student's list of available items to prevent duplicate purchases. 

In the upcoming SchoolCash Online redesign, item descriptions will always be visible to the user.

You will need to call the school to request any item details.

Depending on how the school's administrative staff created an item, it may remain listed on your account after purchasing it.

If the item's status is listed as Optional or Recommended, then the item will automatically be removed from your account after the due date. You require no action.

If the item's status is listed as Required or Overdue, contact the administrative staff at the school to ask to have the item removed from your student's list of available items.

You can access your receipts online to confirm that a payment has been made. 

Note: SchoolCash Online does not control the creation of or changes to items. We are not authorized to make any changes to items or to remove items from users' accounts. 

Once an item is expired, it will no longer be available on SchoolCash Online.

If you'd like to inquire about purchasing an item no longer available, contact the school to request a deadline extension if applicable.

SchoolCash Online is not authorized to facilitate the purchase of expired items.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

Use one of the options to find the desired item

Option 1
Select the student's name to view the items attached to a specific student.

Option 2
Select the district's name to view the items available to the district school board.

Option 3
To view all items available for purchase, select Show All Items.

Option 4
Use the 'Search' bar to find items by name.

Add the item to your cart by selecting Add to Cart and clicking Continue to proceed to check out

or

Add more items to your cart by selecting Select More Items. 

Review the items in your cart

When ready to check out, select Continue.

You'll be directed to the Payment Methods page.  

Note: The available payment methods are selected by the school board. Contact the school board if you have questions or concerns regarding the payment methods offered.

Select your preferred payment method.  

Enter your payment information and select Continue.  

Enter your billing address and select Continue.  

You'll be redirected to the Review Your Order Page.  

Finalize your order by selecting Complete Your Order.  

Note: School administrators create the items for purchase and assign them to students. Once assigned, items appear on the Items page under the tab labeled with the student's name. If you believe an item is missing, contact the administrative staff at the student's school.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Option 1

To view the items attached to a specific student, select the student's name.

Option 2

To view the items available to the district, select the district's name. 

Option 3

To view all items available for purchase, select Show All Items. 

Option 4 

To search for items by name, enter the item name in the search bar and select Search. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab.

Option 1:

Select the student's name to view the items attached to a specific student.

Select the district's name to view the items available to the district school board. 

Option 3:

To view all items available for purchase, select Show All Items.

Option 4:

Use the Search bar to find items by name. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name

If you are not purchasing the item for yourself, enter the name of the person that you are purchasing the item for. 

Add the item to your cart by selecting Add to Cart and clicking Continue to proceed to check out

or

Add more items to your cart by selecting Select More Items. 

Review the items in your cart and select Continue when ready to check out. 

You'll be directed to the Payment Methods page.  

Note: The available payment methods are selected by the school board. Contact the school board if you have questions or concerns regarding the payment methods offered.

Select your preferred payment method.  

Enter your payment information and select Continue.  

Enter your billing address and select Continue.  

You'll be redirected to the Review Your Order Page.  

Finalize your order by selecting Complete Your Order.  

Note: School administrators create the items available for purchase. If you believe an item is missing, contact the administrative staff at the student's school.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select My Students in the drop-down.

You'll be redirected to the My Students page. 

Locate the name of the student you would like to purchase items and select the Pay Items link located on the right-hand side of the student's name.

If you'd like to modify an item purchase, submit your request to the administrative staff at the school. 

SchoolCash Online is not authorized to accept order modifications on behalf of the school.

Required: 

An item the student needs to purchase.

Optional: 

An item that you may wish to purchase. 

Recommended: 

An item that is not required but is recommended to be purchased for your student.

Overdue: 

A required item for which the purchase due date has expired.

Depending on how an item was created by the school's administrative staff, it may need to be corrected.

You will need to contact your school regarding the error so they can edit or correct the problem.

Note: SchoolCash Online does not control the creation of the items as we are not authorized to make any changes.

If you have questions about an item available for purchase or need specific details, contact your school's administrative assistant for additional information.

Your school's administrative staff are the correct party to contact for all item-related issues and questions, as we are not authorized or able to add or create items on behalf of your school and district.

To request a refund for an item purchased on SchoolCash Online, contact the administrative staff at the school.

The funds for the items purchased on SchoolCash Online are directed to each school's bank account. 

If you would like to request a refund or a refund was declined/failed, please contact the administrative staff at your school for assistance.  

Note: All refunds are disbursed back to the original payment method. Allow up to 7-10 business days for the funds to show up in your account after you receive an email from SchoolCash Online confirming the refund was successfully processed.

To request a myWallet refund, see How to submit a myWalllet refund request.

SchoolCash Online is an easy-to-use and safe way to pay your student's school fees online. You can pay for your student's yearbooks, class trips, and more with a few clicks.

Here's how to get started:

1. Register  

Register your own secure personal account by selecting Register on the homepage. 

2. Add A Student 

Once you've confirmed your account, add your student(s) to view and pay for school expenses. You will be prompted for this information upon login. This feature can also be under the Items or the MY ACCOUNT tab.

3. Pay school fees and or other expenses

Pay for school expenses by adding items to your cart and checking out.

Parents and guardians can have separate SchoolCash Online accounts. Personal information and payment histories are account specific and will not be visible to other users.

Each student can be attached to up to 5 SchoolCash Online users at anytime.

SchoolCash Online users can have up to 15 students added to their accounts. The students attached to an account can attend any school board in North America.

SchoolCash Online accounts are not linked with any specific school board. The logo that appears at the top of your account depends on the URL that you navigate to.

Each time you add a student to your account, you must identify the student’s school and school board.student's 

Click the Register option.

You'll be redirected to the User Registration page

Fill in the User Registration form.  

Tip: Your password must contain at least 8 characters, one upper case letter, one lower case letter, and one number.

Note: A red x indicates an error with the information entered. Edit all fields that do not have a blue and white check mark on the right-hand side.

Select Continue. 

You'll be redirected to the Confirmation Email page.

STEP 2:

Check your email inbox for an email from [email protected]. 

Click on the Registration Confirmation link. 

A new tab will open, advising you that your registration was successful. 

Some email providers incorrectly filter SchoolCash Online emails as junk/spam and send our emails directly to the junk/spam folder. If you have not received your account activation confirmation email, check all your mail folders, including your junk/spam folder.

Also, add [email protected] to your contact list or safe senders list. 

If there is a typo in the email address entered during registration, you will not receive your account activation email. 

If you believe there was a typo in the email address entered during registration, re-register with the correct email address.

A student ID can be obtained by contacting the student's school.  

Depending on the district school board the student attends, you may be required to enter a provincially/state-assigned student ID or the student ID assigned by your district's Student Information System.

SchoolCash Online is not authorized to disclose student information. 

Contact your student's school for more information.

The number of email notifications you receive depends on the number of items the school attaches to your student(s). 

Email notifications for newly posted items are sent out within 24 hours after the item is posted. 

The administrative staff at the school and school board select the circulation dates for item reminder emails. 

Email delivery timeframes vary depending on the daily traffic on our email server. SchoolCash Online begins sending emails every day at 4:15 am Eastern time until the daily email queue is cleared.

You have not agreed to receive email notifications from SchoolCash Online. You can check this setting by selecting the My Account tab and then selecting Manage Email Notifications. To learn how to subscribe or unsubscribe from email notifications, see How to subscribe/unsubscribe from email notifications.

You registered for SchoolCash Online after the new item notification was sent to the mailing list. 

You've created a SchoolCash Online account but haven't added any students to your profile. 

Your notification emails are being mistakenly filtered as spam. Check all your email folders to see if your notification emails have been sent to the incorrect folder.

You may be checking an email inbox that is not associated with a SchoolCash Online account. Be certain to check the email inbox affiliated with your account. 

Navigate to the URL for your district's SchoolCash Online site. 

Sign In. 

Select My Account and Manage Email Notifications. 

Select the checkbox to indicate that you want to receive email notifications for new fees assigned to your student(s) and updates on school-related activities. Select Change.

 You'll be notified that you have successfully changed your email notification setting.

Navigate to the URL for your district's SchoolCash Online site. 

Sign in.

Select MY ACCOUNT and then Manage Email Notifications. 

De-select the checkbox to indicate that you do not want to receive email notifications for new fees assigned to your student(s) and updates on school-related activities. Select Change. 

Navigate to your District's SchoolCash Online site.

• Click the Sign In option. 
• You'll be redirected to the Sign In page. 
• Select Forgot your password. You'll be redirected to the Reset Password page.
• Enter your registered email(SchoolCash Online account) in the email field.
• Select Reset Password. 

If the email provided is associated with an account, then you'll receive a password reset email with further instructions within 5 minutes. 

You must enter the email address that you used to register your account. If you do not enter a registered email address, you will not receive a password reset email. 

Note: Your password must contain at least 8 characters, one upper case letter, one lower case letter, and one number.

Navigate to your District's SchoolCash Online site.

Click the Sign In option. 

You'll be redirected to the Sign In page. 

Use the email address that you used to register your SchoolCash Online account.

Ensure there are no leading or trailing spaces in the email or typos.

Try a different browser Chrome, Edge, Firefox, or Safari (Note: Do NOT use Internet Explorer)

Try using a different device, a desktop, mobile, tablet, Ipad, etc.

Note: If the email address field turns red, there is extra space(s) before or at the end of your email. Please remove any space(s) and try again.

Still can not log in? 

Submit a support ticket by clicking Contact Us below.

The Contact Us form will open.

Enter your information into all of the required fields.

In the description field, include the steps taken, a screenshot of the information entered, and one of the error messages you are getting(if applicable). 

Select the checkbox on the left-hand side of the reCAPTCHA symbol and select SUBMIT REQUEST. 

The support team will respond to your ticket as quickly as possible. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In and navigate to the Add Student page. 

Do NOT see the ADD button? Make sure you are logged in. 

Click Here if you do NOT see the Add Student button. 

Receive an email from SchoolCash Online to add your student. Click here

Option 1:
If you do not have any students added to your account, you will be automatically directed to the Add Student page.

Option 2: 

To attach a student to your account when you already have one or more students attached: 

select the My Account tab

select My Students from the drop-down

scroll to the bottom of your student list and select Add another student

If you have not previously added students to your account, then the My Student page will present you with the option to Click here to add a student.

After following the steps in option 1 or option 2, you will be directed to the Add Student page.

To change the School Board name, select the checkbox next to the Type in the School Board name and select one from the list checkbox.

Type the name of your student's School Board into the dialogue box until the name appears in the drop-down menu. Then select the correct School Board name from the drop-down. 

Select the name of the student's school from the School Name drop-down.

The school name will be listed in the School Name dialogue box. 

Enter the student's information. 

Note: The Enter student information field varies depending upon the School Board that your student attends. The field may appear as any of the following: 

Tips:

The Enter student information fields are character and case-sensitive. 

The student's information must be entered accurately, without spaces or extra characters. 

Dependent upon the school district, the user may be required to enter a student number. 

If you need to confirm your student's student number, please get in touch with the student's school. 

When a student number is not required by the district, please select the I don't have the student number checkbox.

Input the required information into the student information fields. Click on Confirm.

Please certify that you are related to the student by selecting the I Agree with checkbox on the Confirm Student information page.  

Use the Relationship drop-down to select your relationship with the student and select Continue.  

NEVER SEND CALLES to SCHOOL or Distrcit if can not resolve the issue. ESCALATE TO KEV's INTERNAL TEAM

Adding students via invitation link is available for some districts as not all school boards currently offer an auto-subscribe feature.

How the Auto Subscription works:

Once the school staff adds your student/s to their Student Information System, within a few days, the primary guardian will receive an email from SchoolCash Online ([email protected]) to add the students.

You will have 30 days to accept your student/s. The link will expire after 30 days.

If you are a primary guardian and received a link, and you already have a SchoolCash Online account, please log in with your existing credentials, and the student will be added to the account.

If you are a primary guardian and received a link but do NOT have a SchoolCash Online account, you will be redirected to the registration page. 

Once you complete the registration of the SchoolCash Online account, you will receive an email to activate the account. 

After the account is confirmed, your student/s will be automatically added to the account.

If the student/s is not reflected in your SchoolCash Online account, please verify that the email address you are accessing your SchoolCash Online account matches the email you received from SchoolCash Online to add your student.

Note: If you have more than one student attending school in your district, you will receive a separate email for all students. You would have to confirm all students.

Note: Only the primary guardian will receive an email to add their students. All other guardians should reach out to the primary guardian to be invited.

Sign in.

Navigate to the Add Student page. 

Type the name of your student's School Board into the dialogue box until the name appears in the drop-down menu or scroll to find it on the list.

Note: If the incorrect School Board name is displayed, select the checkbox next to the Type in the School Board name and select one from the list checkbox. 

Please contact your school for further information if your student's school board is not listed in the drop-down.

When the school board is selected, select the name of the student's school by scrolling through the School Name drop-down. 

Note: If your student's school is not listed in the drop-down, please contact your school for further information. 

To edit the School Board name, select the checkbox next to the Type in the School Board name and select one from the list checkbox.

A dialog box will appear.

Please type the name of your student's school board into the dialogue box until the name appears in the drop-down menu or scroll to find it on the list.

Note: If your student's school board is not listed in the drop-down, please get in touch with your school for further information. 

Your school district may require you to enter the student's student number when adding a student to your account.

Contact the school's administrative staff to confirm the student's student number if entering a student number is required by your district.

If entering a student number is not required by your student's district, there will be an option to select the I do not have the student number checkbox located beneath the Student Number field. 

Select the checkbox to add a student without entering their student number.

You are not required to create multiple School Cash Online accounts as one account can accommodate up to 15 students.  Each of the students may be in attendance at a different school board, being any school board in North America currently using School Cash Online.

When adding students to your account you will be required to identify each student’s school board and school.

School Cash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is dependent upon the URL that you navigate to.

Each student can be added to up to 5 School Cash Online accounts at any given time. Each parent or guardian (to a maximum of 5 family members) may register their own email.

Please call your student's school to confirm your student's student number. SchoolCash Online is not authorized to disclose student information. 

Some school boards require users to enter a student number when adding a student to their account; others do not. 

Contact the school’s administrative staff to confirm the student's student number if entering a student number is required by your district.

If entering a student number is not required by your student's district, there will be an option to select the I do not have the student number checkbox below the Student Number field. Select the checkbox to add a student without entering their student number. 

You are not required to create multiple SchoolCash Online accounts, as one account can accommodate up to 15 students. Each of the students may be in attendance at a different school board, any school board in North America currently using SchoolCash Online.

When adding students to your account, you will be required to identify each student's school board and school.

SchoolCash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is dependent upon the URL that you navigate to.

Note: Each student can be added to up to 5 SchoolCash Online accounts at any time. Each parent or guardian (to a maximum of 5 family members) may register their own email.

The school and the District School Board are the only parties authorized to disclose, edit, and update student information.

SchoolCash Online is not authorized to add student(s) to your account on your behalf as it would be a violation of privacy and security laws.

If you are getting the 'The student information you have entered does not match your school's records.' error message, you must verify with your school's administrative staff the information noted below matches what the school has in the Accounting program (Not SIS):

1. Student's full name is spelled correctly, capitals, hyphenated names, accents, or any extra spaces in the name, etc.,

2. Date of birth is accurate. i.e., month, day, and year are correct and in order.

3. Correct student number or PIN. Do not use OEN

4. You are using the correct SchoolCash Online URL for your district.

Try to add the student information manually do not copy and paste. Verify there are no leading or trailing spaces in the student's name, date of birth, and student number.

After the school's administrative staff verifies the information, you'll need to enter the student's information on SchoolCash Online precisely the same way the school records the information in their system.

Important: If your student has multiple names, you must verify which names are registered. 

Note: The Enter student information field varies depending upon the School Board that your student attends.

Two instances in which a student may disappear from a user's account.

A student may temporarily disappear from an account when the District School Board updates its Student Information System (SIS).

If this is the case, the student should be visible again as soon as the District School Board has completed the updates.

A student can be accidentally removed from the District School Board's Student Information System (SIS).

If your student disappears for an extended period, please advise the applicable school of the situation so they can check their Student Information System and ensure that the student has not been accidentally removed.

Option 1: When a student changes schools

You do not need to re-register a student that moves to a different school within the same school district. If a student moves to a different school within the same district, the student's information will be automatically updated.

Option 2: When a student enrolls in a different district school board

When students change school boards, their identifying information (such as their state / provincially assigned student number) may also change. If your student has changed school boards, you may need to re-add the student to your account and select their new school board (in step 1 on the Add student page). The student's information needs to be updated by their new school before users can re-subscribe to the student on SchoolCash Online. Before re-adding the student to your account, call the student’s new school to confirm that they have updated their records.

Exception: When students change school boards, they may remain attached to their old school board on SchoolCash Online. If this occurs, the SchoolCash Online user can unsubscribe from the student and then re-add the student to their account by selecting the new school board’s name in step 1 of the Add student process.

If a student disappears from your account, you will need to contact the student's school and let them know. The school will find the reason for the disappearance of the student’s information and resolve the issue.  

There are two reasons why a student may disappear from a user's account:

• A student may temporarily disappear from a user's account when the school board updates its Student Information System.
• It is possible for a student to be accidentally removed from the school board's Student Information System.

If you see an unfamiliar student's name on your account, report this matter by submitting a support ticket with an attached screenshot. 

On rare occasions, data discrepancies within a school board's records can cause unfamiliar students to appear on the incorrect SchoolCash Online account. 

If this has happened to you, please let us know, and we will investigate the matter in collaboration with the school board.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Security

Enter your current password 

Enter New Password

Confirm New Password

Select Change. 

Note: Your password must contain at least 8 characters, one upper case letter, one lower case letter, and one number.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Update First Name and Last Name and select Save. 

A popup notification will briefly show you that your profile has been saved successfully. Then, you will be redirected to the My Account page.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Update the address fields and select Save. A popup notification will briefly show you that your profile has been saved successfully. Then, you will be redirected to the My Account page.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Enter the answer to the security question in the Security Answer field. 

Select Save. 

A popup notification will briefly appear to let you know that your profile has been saved successfully. Then, you will be redirected to the My Account page.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Note: The email listed on the Edit Profile page is also your username. Updating this field also updates your username.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page where you can view or edit your address.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down.

You'll be redirected to the Edit Profile page.

Scroll to the bottom of the Edit Profile page to view your Security Question and Security Answer.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select Profile from the drop-down. 

You'll be redirected to the Edit Profile page.

Enter the new email address in the Email field and select Save.  

A popup notification will briefly show you that your profile has been saved successfully. Then, you will be redirected to the My Account page.

Note: The email listed on the Edit Profile page is also your username. Updating this field also updates your username.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MY ACCOUNT tab

Select My Students from the drop-down. 

Select Remove to remove the student from your account. 

A popup will appear asking you to confirm the removal of the student from your account. Select Yes. 

The student is no longer affiliated with your account. 

Important:

• Once your account is deactivated, your receipts and transaction history will no longer be available.  Print or digitally save your receipts and transaction history before deactivating your account.  
• If you require a myWallet refund, submit your myWallet refund request before deactivating your account.  Once your account is deactivated, you will not be able to submit a myWallet refund request.  
• To request a myWallet balance refund, select the MYWALLET tab > From the dropdown menu, select Refunds.  Please do not proceed with the account deactivation until the funds have been returned to your account.  Please allow up to 5 business days.

If you receive the message: "Your account cannot be deactivated until all outstanding installments are processed." This indicates that you have previously scheduled installment/recurring payments, and at least one is pending. Please contact the school directly to inquire about the scheduled payments.

If you wish to continue with the deactivation:

From a desktop:

Select the MY ACCOUNT tab

From the dropdown menu, select Profile

Click Deactivate Account, found at the bottom left of the Profile page

Agree to deactivate your School Cash Online account by enabling the disclaimer checkbox

Enter your Password

Click/select the Deactivate button

From a mobile device:

Select the menu icon

Select My Account

Select Deactivate Account

Agree to deactivate your School Cash Online account by enabling the disclaimer checkbox

Enter your Password

Click/select the Deactivate button

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Desktop Version:

Scroll down to the bottom of the page and select the Support tab.

Mobile Version:

Select the three horizontal, white lines located in the upper-right hand corner of the screen. Select Support

To get to the Contact Us field, click on one of the topic icons. 

Scroll to the bottom of the support page and select Contact us.

The Contact us form will open. 

Enter your information into all of the required fields.

Select the checkbox on the left-hand side of the reCAPTCHA symbol and select SUBMIT REQUEST. 

The support team will respond to your ticket as quickly as possible. 

Check your email inbox for an email from [email protected]. 

Click on the Registration Confirmation link. 

A new tab will open, advising you that your registration was successful.

SchoolCash Online is used by numerous school boards across North America.

Each school board chooses the payment methods that they offer.

Contact the school board directly to find out what payment methods a school board offers.

ECheck is a method of payment that allows you to make a one-time direct debit electronic funds transfer from your chequing or savings account. 

To make a payment by eCheck, you will need:

• Select your Financial Institution from the list or enter your Financial Institution in the Search field, 
• Then select the Search button.
• Log in using your online banking credentials
• Select the account to debit and indicate a Nickname. 
• Follow the remaining steps until the payment is completed and a receipt is generated.

Note: The Nickname will be used as a reference in Payment History and refund-related email notifications.

IMPORTANT NOTE: Our eCheck processing utilizes our partners that process such payments for millions of users globally and have direct interfaces with leading banks. 

Your data never passes through our systems. 

One of the reasons we use our partners to prompt for the online banking information is to be compliant with an upcoming regulation from Nacha (National Automated Clearinghouse Association - https://www.nacha.org/) that requires "online debit" transactions to use commercially reasonable means to confirm account ownership as a fraud prevention mechanism (since the bottom of every check contains the routing and account numbers).

A secure and private payment method from Apple. Apple Pay can be used online, in apps, and in stores.   

A user adds their credit or debit card to the Wallet app on their iPhones to start using Apple Pay. 

For more info, please visit: https://www.apple.com/ca/apple-pay/ 

Regardless of an item's expiration date, all items marked as Exception will appear in the list of items available for payment. 

To clear a rejected payment for an expired item, add the expired item with the Exception status to your cart and checkout. 

Note: Remember to double-check your payment information to avoid encountering another payment rejection.

If you have any issues with an expired item, you need to contact the school for further assistance. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name. 

Select 'Pay a Partial amount.'

Enter the amount.

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart: 

Select MasterCard/Visa. 

Enter your credit card information and select Continue.  

Enter your billing address and select Continue.  

You'll be redirected to the Review Your Order Page.  

Finalize your order by selecting Complete Your Order.  

Payment History and Receipt

The SchoolCash Online payment history will reflect the partial payments and outstanding balance as a reference for parents. Receipts will be issued for the amount paid.

Important:  School administrators create the items available for purchase and assign them to students. 

It is up to your District or school administrators to allow partial payment for an item. 

Some or all items can allow partial payments.

If an item does not have a 'Partial Payment' option or you believe an item is missing, you must contact the administrative staff at the student's school.

Have you tried logging into your SchoolCash Online account using a different browser and a different device?  If not, try your transaction again using a different browser. If you encounter the same error on a different browser, try using a different device. Your device and browser settings may be the cause of the error.

Also, make sure that you are using the correct district URL. If you are uncertain of the URL for your student's school board, please contact the school and ask them to provide you with the correct URL.

Tip: Clearing your browser history and cache may help to eliminate page errors. 

Note: It is important to be certain that your browser is up-to-date. If you use a browser with pending updates, you may encounter errors and security warnings. SchoolCash Online website functions with the most up-to-date security protocols.  

E-Check:

E-Check processing times vary depending on the purchaser's Financial Institution. It can take 5-7 business days or more for funds allocated towards e-Check payments to be deducted from the purchaser's bank account.

Credit card and Debit (Interac):

Payments are deducted immediately.

If you need to cancel a payment installment, you will need to contact the administrative staff at your student's school. 

Note: SchoolCash Online is not authorized to cancel installment payments.

SchoolCash Online users can make payments with a non-Canadian/American MasterCard or Visa. However, entering a Canadian or American address at checkout is necessary. 

Tip: We suggest that users making international payments enter the local address where the student resides in Canada/USA.

Exceptions: If the originating country of the credit card is on the list of sanctioned countries for Canada or the U.S., the card may be declined.

Payments that are not made online are not reflected on SchoolCash Online. If you make a payment in person, by cash or paper cheque, the payment will not be listed under your SchoolCash Online Payment History tab. 

Contact the school if you have any questions about in-person, cash, or paper cheque payments.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Payment History tab.

You'll be redirected to the Payment History page, where your payment history is displayed. 

New view: 

Note: Purchases made in person at the school or school board may not be reflected on SchoolCash Online. 

Contact the school If you require a receipt or information about purchases not made online.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Payment History tab.

You'll be redirected to the Payment History page, where your payment history is displayed. 

New view: 

Select the drop-down arrow and click on the receipt icon to view and print a receipt. 

Note: Purchases made in person at the school or school board may not be reflected on SchoolCash Online. Contact the school If you require a receipt or for more information about purchases that were not made online. 

Note: Contact the school if you require a receipt for a purchase not listed in your Payment History and if you would like a receipt to be modified.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name. 

Select Pay in full today or Installments.

Option 1: Installments

Note: If the number of payments required for installments is pre-set, the Number of Payments field will not be adjustable. 

Option 2: Pay in full

Select Pay in full today. 

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart and select Continue.

Select your Payment Method.

Enter your payment details and select Continue.

Confirm your Billing Address and select Continue.

You'll be redirected to the Review Your Order page. 

Select Complete your Order.

Note: There will be a $0.00 charge when you authorize a payment installment schedule. You are not charged for payment installments until the scheduled payment dates. 

The Thank you For Your Order message indicates you've successfully set up your payment schedule.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab, then select Make a Donation. 

Note: If you do not see the option to Make a Donation, your school board does not offer online donations. Call the school board for further information.

Enter the Gift Information.

Option 1: Select a preset donation amount. 

Option 2: Enter the donation amount in the Other Amount field. 

Expand the Fund Destination drop-down.  

Select a Fund Destination. 

Enter the Tribute Information.

Select a tribute option. 

Note: If the donation is not a tribute gift, select Not a tribute gift and move on to step 9. 

If the donation is a tribute gift, enter the honoree's name. 

If the donation is a tribute gift, select a tribute card option.

If you select the option to send a tribute card, enter the Recipient's Name and Mailing Address. 

Optional: Enter a Message to the School Board. 

Select Add to Cart. 

Note: A donation receipt will be emailed to you after checkout.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name

You'll be redirected to the Fee Details page.

Select Pay in full today. 

Note: When a payment schedule includes a payment date that is the same date that the payment installment is being set up, the word Tonight is listed beside the payment date. 

This indicates that all past due installments will be charged to the user's payment method on the evening of the day that they set up their past due payment installment schedule. 

The remaining charges will occur on the nights of the scheduled payment dates. 

Select Add to Cart.

You'll be redirected to the What's In Your Cart? page. 

Review your cart, then select Continue.

Select your Payment Method. 

Enter your payment details and select Continue.

Confirm your Billing Address and select Continue.

You'll be redirected to the Review Your Order page. 

Select Complete your Order.

Note: There is a $0.00 charge when you authorize a payment installment schedule. Users are not charged for payment installments until the scheduled payment dates. 

When the payment installment billing date has already passed, you will be charged on the evening of the day that you authorize the payment installment schedule. 

Your payment request is complete when you reach the Thank You For Your Order page.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart: 

Select eCheck as your payment method.  

• Select your Financial Institution from the list or enter your Financial Institution in the Search field.
• Then select the Search button.
• If the bank is located, follow Scenario 1. 
• If you cannot locate your bank, follow Scenario 2 below. 

Scenario 1:

• Log in using your online banking credentials.
• Select the account to debit and indicate a Nickname. The Nickname will be used as a reference in Payment History and Refund-related email notifications.
• Follow the remaining steps until the payment is completed and a receipt is generated.

Scenario 2: Can not find your financial institution.

• Click on Connect with a different bank.
• Select your account type. 
• Enter your routing number, account number, etc. 
• Click on Continue.

Currently, Visa and Mastercard are supported with Apple Pay.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name. 

Note: The guest checkout option can be used to purchase Public Items and make donations. Items attached to students can not be purchased using guest checkout. To purchase items assigned to students, register for a SchoolCash Online account and add your students(s) to your account. 

Note: If you use Guest Checkout to pay for a Public item that offers scheduled payment installments, you must select the option to Pay in full today. If you would like the option to pay with scheduled payment installments, register for SchoolCash Online and sign in to your account to set up your scheduled payment installments.

If you are not purchasing the item for yourself, enter the name of the person that you are purchasing the item for.

Note: This field may not appear for all items. 

To purchase the items added to your cart, select Continue as guest. 

You'll be redirected to the Payment Method page. 

Note: Credit Card is the only payment method available for guest checkouts. Guest checkout is not available for item purchases or donations affiliated with school boards that do not accept credit card payments. 

Enter your payment information and select Continue.  

You'll be redirected to the Purchaser Information page. 

Enter the required Purchaser Information and select Continue.  

You'll be redirected to the Review Your Order Page.

Finalize your order by selecting Complete Your Order. 

Note: School administrators create the items available for purchase. If you believe an item is missing, contact the administrative staff at the student's school.

You'll be redirected to the Thank You For Your Order Page. 
Select Print Receipt. 

Note: Payment histories and receipts for guest purchases can not be accessed online after the guest purchase session has ended. The receipt for your purchase will be sent to the email you provided on the Purchaser Information page. 

Optional: Select Create Account to have your order information saved to your profile and gain access to express checkout for future purchases. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Items tab. 

Select an item by clicking on the item's name. 

Add the item to your cart by selecting Add to Cart.  

Review the items in your cart

Select MasterCard or Visa. 

Enter your credit card information and select Continue.  

Enter your billing address and select Continue.  

You'll be redirected to the Review Your Order Page.  

Finalize your order by selecting Complete Your Order.  

Note: School administrators create the items available for purchase and assign them to students. 

If you believe an item is missing, you must contact the administrative staff at the student's school.

To learn how to view payment statuses, see How to view your payment history and receipts.

eCheck 

After you purchase an item on SchoolCash Online using the eCheck payment method, the status of your transaction will be marked as Success. Your eCheck payment will be sent to your financial institution for payment processing and confirmation.

Payment processing times are dependent upon your financial institution and vary. It could take up to 7 business days. If your eCheck payment attempt is not successful, you will be notified by email, and the payment status will change from Success to Exception.

Credit Card 

Credit Card payments are processed immediately. Once you reach the receipt screen, your payment has been successfully processed.  When you make an item purchase on SchoolCash Online using your credit card, your transaction will be marked as a Success.

When an eCheck payment is rejected:

• The status of the transaction is marked as an Exception under the Payment History tab
• You will receive an email notification advising you that the payment attempt failed 
• You may see a red banner at the top of the screen that states, "One of your recent payments has been rejected. Click here to pay for the items again". If this banner appears at the top of your account, click on the link in the banner to re-attempt the payment. If you see this banner, your account has been locked, and you will not be able to purchase any new items until the rejected payment is cleared. 

Causes for rejected payments:

• incorrect payment information
• insufficient funds

How to clear rejected payments: 

• Click the link in the red banner to reattempt the payment
• If there is no red banner on your account, navigate to the Items page and reattempt the payment. All items marked as Exception (including expired items) will appear in the list of items available for payment.
• If you no longer wish to purchase the item for which the payment was rejected, you will need to contact the administrative staff at the applicable school.
• If you are unable to remove the rejection notice, you will need to contact your school's administrative staff to have the rejection removed on the back end. 

Important: Remember to double-check your payment information to avoid encountering another payment rejection. 

Note: For myWallet users, your myWallet load and item purchase will be marked as an Exception. To reattempt your payment using myWallet, load funds into your myWallet account, add your item(s) or fees(s) to the shopping cart, select the checkout option and select myWallet as the payment method to make your purchase again. 

Note: Rejected installment payments for scheduled payments only trigger the rejected payment lockdown feature when no subsequent installments are scheduled. When an installment payment for a scheduled payment is rejected, and there are further installments scheduled for the future, the lockdown feature is not triggered. 

Our top priority is to keep your personal information safe. SchoolCash Online representatives will only contact you to validate your account information if it is warranted.

Note: SchoolCash Online does not share any of your personal information with any third party. We do not store your credit card information on our web server, any of our computers, or other devices.

Our website is certified as compliant with the Payment Card Industry Data Security Standard, which provides an actionable framework for developing a robust payment card data security process, including prevention, detection, and appropriate reaction to security incidents. 

KEV Group and our partners comply with PIPEDA, PCI, Payments Canada, ACH, and NACHA rules, by-laws, and standards for processing credit cards, Interac Online & eCheck payments.KEV Group and our partners comply with PIPEDA, PCI, Payments Canada, ACH, and NACHA rules, by-laws, and standards for processing credit cards, Interac Online & eCheck payments. KEV Group monitors its performance through a set of disciplined internal performance management policies, procedures & controls. To ensure that our organization is up-to-date with industry guidelines, KEV Group undergoes annual third-party audits for PCI-DSS Service Provider Level 1 and SOC 1 Type 2. Additionally, our data center partner, Microsoft Azure, undergoes multiple audits, including SOC 2.

For your security, SchoolCash Online does not store your credit card information. You will need to enter your credit card information every time you checkout. 

Note: Your device and/or browser may be saving and prepopulating your payment information.

Rest assured that SchoolCash Online is secure. You could be encountering security-related warnings such as "Your connection is not secure" or "This connection is not private" for a variety of reasons. Here's a list of ways that you can clear erroneous security errors: 

Are you using the wrong URL?

Make sure that you have not entered "www" into the URL.

Ensure you are using: https://[district].schoolcashonline.com/

and NOT https://www.[district].schoolcashonline.com/ 

Note: If you are uncertain of the URL for your student's school district, contact the school and ask them to provide you with the correct URL.

Are your Date and Time Settings correct?

If your computer is not displaying the correct date/time, your computer may see the SSL certificate as expired. Expired or not-yet-valid security certificates cause security warnings to populate. If the date is incorrect on your device, it may cause security errors on many secure sites you access.

MAC users (most likely cause) 

If you are using an old MAC Operating System (OS) version, Keychain may not see the latest version of any site's SSL Certificate even though the SSL certificate is valid.  

How to Clear the SSL Error Message on a MAC:

• Try using Chrome or Firefox. If using a different browser eliminates the SSL warning, then the browser where the error populated needs to be updated, reconfigured, and reinstalled.
• If you're encountering the SSL warning on multiple browsers, please update your MAC OS. To view instructions regarding how to update your MAC OS, see Apple Support.  

Note: SchoolCash Online cannot provide support if you encounter problems updating your OS.

For more information about SSL, see SSL explained. If the SSL warning persists after trying all the troubleshooting steps listed above, please send us a screenshot of the error message you are encountering. In the screenshot, please include the date and time on your device and the URL used. Also, please confirm the device, software, and browser type/version on which you are encountering the error.

SchoolCash Online needs your email address: 

• for your username to log into the system (SchoolCash Online)
• to email you receipts for payments 
• to send you notifications about school events and item availability  

Passwords should be unique, difficult for anyone else to guess, and of course, memorable to you. 

Your password must contain at least:

• 8 characters
• 1 UPPERCASE letter
• 1 lowercase letter
• 1 number

If you see another person's information auto-populate when you are logged into your own SchoolCash Online account, it is because your browser has saved their information. To resolve this, you can reconfigure your browser's settings.

SchoolCash Online does not share any of your personal information with any third party. 

Example 1: 

When you log into a Google account on any device, the browser's settings may be configured to remember your login and all the information that has been saved by your google account. For example, if you check your Gmail on a friend's computer, their browser may be signed in to your Google account until they manually log out and switch Google accounts. This means that if you open Chrome on your own device, you may be logged into someone else's Google account, and Chrome may be auto-populating information that belongs to the Google account holder. 

Example 2: 

If you log in to SchoolCash Online on a public device or on any device that is not your own, the browser's settings may be configured to remember all the information that you input. This is a feature that can be enabled and disabled in all browser settings. There are also third-party extensions that can save the information that you type into forms and fields on websites. Apple's iCloud Keychain is an extension that saves account names, passwords, and credit card numbers. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MYWALLET tab then Select Refunds from the myWallet drop-down.

Enter the amount in the Amount to Refund field, then Select Process Refunds. Select Confirm. 

Desktop Version:

Scroll down to the bottom of the page and select the Support tab. 

Click one of the topic icons. 

Scroll to the bottom of the support page and select Contact us.

The Contact us form will open. 

Enter your information into all of the required fields.

Select the checkbox on the left-hand side of the reCAPTCHA symbol and select SUBMIT REQUEST. 

The support team will respond to your ticket as quickly as possible.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the MYWALLET tab, then select Add Funds from the MYWALLET drop-down.

Your MYWALLET balance is displayed on the Add Funds page. 

To transfer Meal Plan funds from one student to another, send a written request to the Cafeteria Manager at the student's school. 

Note: Your Meal Plan balance transfer request should include your full name, the student's full name, the school name(s), and your email address. 

If you believe that there is an error in a student's Meal Plan transaction history, write to the school's Cafeteria Manager to have the matter investigated. 

Meal Plan payments can take up to 24 hours to be processed by the meal plan provider. 

As soon as the Meal Plan provider sends us a student's updated balance, the updated balance is reflected on SchoolCash Online. The time of the last balance update is also displayed.

If you made a payment before the date displayed for the Last Balance Update, then the balance will include your last payment. The balance would not include your last payment if you made a payment after the last update.

To learn how to view a student's Meal Plan balance, see How to view a student's Meal Plan balance. 

If you believe that there is an error in a student’s Meal Plan transaction history, write to the school's Cafeteria Manager to have the matter investigated. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Meal Plan tab then select Add Funds. 

Enter the amount that you like to add to the student's Meal Plan balance in the Add funds box located underneath the student's name, then select Add To Cart.

 Review the items in your cart and select Continue. 

Select a payment method and enter your payment information. 

Select Continue. 

Review your billing address, then select Continue. 

 Review your order, then select Complete Your Order.

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Meal Plan tab, then Select Meal Purchase History.

The Meal Plan Purchase History will be displayed. 

Note: To request older Meal Plan Purchase History records, contact the school's cafeteria manager. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Meal Plan tab, then select Add Funds.

The student's Meal Plan Balance will be displayed on the right-hand side of the Add Funds page. 

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Meal Plan tab, then select Add Funds. 

The student's Meal Plan PIN is displayed on the right-hand side of the student's name.

***** Autoreplenishment is available for Cecil County ONLY*****

Navigate to the URL for your district's SchoolCash Online site.

Sign In.

Select the Meal Plan tab.

Select Auto-Replenish.

Enter your Auto-Replenish preferences and select Continue. 

Select a payment method. 

Enter your payment information and select Continue. 

Review your billing address, then select Continue. 

Review the details, then select Complete. 

***** Autoreplenishment is available for Cecil County ONLY*****

Navigate to the URL for your district's SchoolCash Online site. 

Sign In.

Select the Meal Plan tab.

Select Auto-Replenish. You'll be redirected to the Auto-Replenish page. 

Select the Current Status tab and update your auto-replenish preferences.

Option 1: Cancel (Delete) an auto-replenish setup.

Select Delete. 

 Select Confirm and the auto-replenish details will be deleted. 

Option 2: Edit an auto-replenish setup.

Select Edit. You'll be redirected to the Auto-Replenish Details page, where you can enter and save your changes. 

If you would like a Meal Plan balance refund, write to the Cafeteria Manager at the student's school. 

Note: Meal Plan balances follow student numbers. If your student changes schools within the same school district, their Meal Plan balance will follow them to their new school.

If you would like to change a student’s meal plan PIN, you will need to contact the school's cafeteria manager.