Parent Support School Cash Online
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Requester
School Cash Suite Product
...
Accounting
Catalog
School Store
Register
Express
Duplicate Payments/Charges
Can't Access Suite
SIS
Positive Pay
Enabling/Disabling Features
SLOWNESS
Receipt for Dispute
Bank Statement Discrepancy
Rejection notification
Freshdesk Access
Sandbox Reset/Upgrate
Blue Pay
Fraud
ACR Report to FTP
FTP Reports
OTHER
UPGRADE
Training for District/School Staff
Supplies Sales
School Cash Online
Module
...
Detail
...
Severity
...
Low (minor loss of functionality)
Medium (effects some Users, moderate loss of functionality)
High (effects most users, major loss of functionality)
Urgent (work stoppage, affect most/all users)
Ticket Type
...
Training/How to Questions
Technical Support
Inquiry/Request
Feature Request
Phone Number
School Board Name
School Name
Subject
Description
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